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Filter reviews by HCLTech Senior Customer Service Associate Reviews
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What employees say about HCLTech?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
49% employees reported
Flexible timing
50% employees reported
No travel
78% employees reported
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Gender based rating
Rated by Women
2 reviews
Rated by Men
8 reviews
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12 reviews found
Senior Customer Service Associate in Noida
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Hi team, In my previous organization, everything was so good and it was here that I learned the importance of being commercially aware, the very best part of the festival celebration lightning is to good 🌟 ✨ For sure in HCLTech I'm able to enhance my skills set in a proper manner, and we celebrate Scribble Day as well it seems like a day of the life moment 🤞🙏
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
I don't remember anything day where I was stuck, when I was working in this organization yeah.. Cab always comes first and my drop is last it is what it is but yes I'm also able to utilize my time because we always have to attend another mind-fullness meeting so I'm just trying to say nothing is unlikeable in any organization on my side till I worshipped what I'm doing :)
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City, Travel Within Country.
Senior Customer Service Associate in Nagpur
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
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Company culture
Work-life balance
Likes
Management is poor and there work culture is full of politics and favouriteism. Only the infrastructure is very good.
Dislikes
Management is poor and there work culture is full of politics and favouriteism
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Senior Customer Service Associate in Noida
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Company culture
Work-life balance
Likes
Job security is good, nothing else
- Job security - Good
Dislikes
Management is totally useless
- Salary - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Customer Service Associate in Chennai
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security
Dislikes
Politics
- Salary - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Better
Work timings: Flexible Timings
Work related travel: This is a desk job.
Senior Customer Service Associate in Lucknow
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
HCL is reputated and good company, as it adds positive thing in your CV.
Dislikes
No career growth and poor in salary package but not in all department. Few department are not worth working for, and some are awesome.
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Work Details
Average.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior Customer Service Associate in Noida
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The work culture n management alongwith company policies binds the person with the organization.
- Salary - Excellent
- Skill development - Good
- Job security - Good
- Promotions - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Nothing yet
Work Details
Just one word..Awesome
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Senior Customer Service Associate in Lucknow
Voice / Blended Department
Overall Rating
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Skill development
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Likes
I have been working in this company for more than 3.5 years and still no growth. Never join this company. You will also get no support from HR or higher management.
Dislikes
No support from HR and higher management. No growth.
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Very bad. I don’t have any other options in lucknow thats why i am being compelled to work here.
Work days: Monday to Friday (Strict Timings)
Senior Customer Service Associate in Lucknow
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
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Company culture
Work-life balance
Likes
Yes the company is good, no doubt but yes the management of b-serce is really pathetic. They are exploiting the workers , even though team leader is not helpfull neither manager.
Dislikes
I'm working in night shift, no night allowance no cab facility, not much salary, management is not cooperative. Canteen food is terrible.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Terrible, no one is here to help us.
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
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Senior Customer Service Associate in Noida
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Training, teammates were on average.
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
Slow growth, less salary.
- Company culture - Poor
Work Details
Very hectic.
Work days: Rotational Shift
Work related travel: This is a desk job.
Senior Customer Service Associate in Noida
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
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Skill development
Job security
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Work satisfaction
Company culture
Work-life balance
Likes
Nothing about this corporation
Dislikes
Everything About this corporation
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Similar Designation Reviews
Process Associate in New Delhi
Full Time
Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Company culture
Work-life balance
Likes
I liked that the work environment is not toxic. We can go for a walk in the break time to refresh the mind.
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
I don't like the timings of the shift here. 10hours shift + 3hrs travel time. And according to the shift time and work load salary is very less than expected.
Process Associate in Noida
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
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Company culture
Work-life balance
Likes
I joined in as a fresher and this company turned out to be a nightmare for me
Dislikes
There is nothing to like about this company . No work culture , no growth , minimum salary is given just to hang you by a thread . Employees are being exploited in the name of company policies.
- Salary - Bad
- Skill development - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: We need to ask for WFH and it depends on manager if he approves it
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Deputy Manager in Bangalore / Bengaluru
Full Time
BD / Pre Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Work satisfaction
Company culture
Work-life balance
Likes
Hybrid WFH Good learning opportunities for presales Skill development Good Managers
- Skill development - Good
- Promotions - Good
Dislikes
Poor Work life balance Forced to work overtime and on weekends Compensatory off not given Poor appraisal system Very poor salary
- Salary - Poor
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves International Travel, Travel Within Country.
Analyst in Chennai
Full Time
Operations Support Department
Overall Rating
Category Ratings
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Skill development
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Likes
No work pressure out side of your shift. Hybrid model to go to office.
- Job security - Excellent
Dislikes
1. Less number of team members leading to high work pressure during peak hours. 2. Unable to get expected leaves due to less number of team members. 3. Working in 5 different shifts as required by the team. Sometimes different shifts in the same week as well. 4. What is salary hike? never heard of it.
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Analyst in Noida
Full Time
IT Support Department
Overall Rating
Category Ratings
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Skill development
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Company culture
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Likes
Nothing is good
Dislikes
There process is very bad and they pressure rised so much for work and manager and every senior team are playing so much politics and there management are not able to understand the value of employees and they are using the post power for itself satisfaction it's very bad company don't come.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Operations Manager in Mumbai
Full Time
Hardware Department
Overall Rating
Category Ratings
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Skill development
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Work-life balance
Likes
If RM is good so I will able and to survive else entirely is worst
Dislikes
No, I will not recommend to anyone, completely discount , no job Security, HR process is complety on toss after 3 years they started working on BGV for existing emp worst HR process
- Salary - Bad
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Senior Analyst in Chennai
Full Time
Health Informatics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
If you are willing to learn and stay patience to grow then it is recommended.
- Job security - Good
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
Depends on the project - 😉 Supportive colleagues - Rare Team coordination - very few teams
- Skill development - Poor
- Promotions - Poor
- Company culture - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Deputy Manager in Bangalore / Bengaluru
Full Time
Service Delivery Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Infrastructure is good
Dislikes
Management and Manager is not supportive and not good hearted.... Biased environment. Recommended not to join this HCL tech
- Salary - Bad
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Deputy Manager in Pune
Full Time
Finance Department
Overall Rating
Category Ratings
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Skill development
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Company culture
Work-life balance
Likes
Actually it's a nice company but after the separation and pre separation the situation arise it's not upto the mark.. Acquisition is happen but it's not smooth as compared to others...I would like to join again if they have clarity in the salary structure and position
- Salary - Good
- Skill development - Good
- Job security - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Policies and benefits, transport, medical and gratuity it's deducted from employees salary ..
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Analyst in Chennai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
HCL is a good place to work with with sound office environment. If the work from home is provided parmanently then working with HCL could be continued with better opportunity and appraisal
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
No any better appraisal and looking for better opportunity and carrier development
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Other HCLTech Reviews
Technical Support Engineer in Chennai
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Company culture is good. Secure Job.
- Job security - Good
- Company culture - Excellent
Dislikes
There's no work life balance, no proper hike, no promotions. Even if you get promotion you won't get much increment in salary, There is no shift allowance even for night shifts.
- Salary - Bad
- Promotions - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Specialist in Hyderabad / Secunderabad
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Yeah Job security.
- Job security - Good
Dislikes
A complete mess. The sort of experience I had along with some of my colleagues who joined on the same date was appalling. What I found out that the communication from HCLtech's end is disastrous on so many levels. Now I am not sure if it's the project which we were going to get tagged or not, but the experience was not good. Have you ever heard of an employee going to bench after joining a new company. No communication whatsoever was provided what was the reason behind it, then after 2 weeks, we were invited to train and get tagged to a new project for a different role, we were trained for 1 month on and off and after that again no communication about what is happening. After 2 months of training and anxiously waiting for the outcome, they inform I am not getting tagged because the client needs my passport and I don't have one. Never did HCLTECH ever say that Passport was mandatory. Post that I had to apply for a passport to avoid another scenario as such. Appalling experience....Read More
- Company culture - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Associate Consultant in Bangalore / Bengaluru
Full Time
IT Infrastructure Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Can provide jobs to unemployment
Dislikes
No process nothing architecture work can done from l3 employees here if anything goes wrong employee is blamed,no proper procedure
- Salary - Poor
- Skill development - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Specialist in Noida
Full Time
IT Network Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like the HCL technologies job security and medical benefits and no workload very good for this.
- Salary - Good
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
There is some delay in appraisals and less learning.
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Java Developer in Bangalore / Bengaluru
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
clean environment
Dislikes
toxic culture no salary hikes no innovation thoughts just dumb format plastic environment with plastic people no work life balance it’s imbalance no scope to learn new things
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Lead Engineer in Bangalore / Bengaluru
Full Time
Engineering Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing to mention about goodness
Dislikes
There is no way to grow as most of the employees are in client place & nobody is here from HCL to check and validate our performance. Wondering how is the appraisal is been provided. Such a disorganized organization in the support to employees.
- Salary - Bad
- Skill development - Bad
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Poor
- Work-life balance - Poor
Software Engineer in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
We find a good colleague.
Dislikes
No hikes have been given for the past 3 years. If we ask, they say, "We'll give a hike next quarter." They don't provide cabs, and There is no scope for skill enhancement or technical upskilling.
- Salary - Bad
- Skill development - Poor
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Software Engineer in Chennai
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Provided Training in fullstack tech from 3 rd party education platform . office is big.
Dislikes
Poor work culture.nobody will support you. you are a nobody there.if the market is bad they will force you to resign and blame it on you. Not advisable for freshers.
- Salary - Poor
- Job security - Bad
Work Details
Work policy: 3 days/week from office
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Senior Technical Lead in Chennai
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There are many projects and you might get a good work environment based on the project.
- Job security - Good
Dislikes
Even if you sacrifice your life for the company, you will not get a good salary hike or promotion.
- Promotions - Bad
- Company culture - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Technology Consultant 2 in Hyderabad / Secunderabad
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Office Atmosphere is better. Job security is there
- Job security - Good
Dislikes
Work Pressure no night shift allowance .Completely worst management .No other benefits to employees. But cant work for 5 months. Roster planning is worst.
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
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AmbitionBox has 12 HCLTech reviews submitted by HCLTech employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HCLTech is the right company for you. 49% of employees reported the worki...ng days at HCLTech as Rotational Shift. 50% employees reported the work timings at HCLTech as Flexible timing. Read more- Home >
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