Teleperformance Senior Customer Service Associate Interview Questions, Process, and Tips

Q1. Basic question like tell me about yourself and how many years of experience do you have ?
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SVAR/AMCAT Test which included personality based questions, some reasoning, calculative, logical and grammatical questions. For AMCAT it was basic grammar test to check your vocabulary, fluency, how well and correctly you can speak in english.

Q1. 3rd round was Ops round where the process manager or Team leader will ask you questions. They will again ask you to tell them about yourself ( asked some questions about my hobbies, so if you are stating s...read more
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Q1. After clearing the ops round they took a normal typing test where I was asked to achieve atleast 25 WPM and 90% accuracy. They might take the typing test before ops round or the SVAR/AMCAT test it depends ...read more
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Q1. How you spent your yesterday
Ans. 
Yesterday, I focused on enhancing my customer service skills while balancing personal time with family and self-care activities.
• Started the day with a morning routine, including meditation and a healthy breakfast to set a positive tone.

• Spent a few hours reviewing customer service best practices and attending an online training session to improve my skills.

• Took a break for lunch with family, which helped me recharge and...read more
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Q2. Tell me about your work
Ans. 
I manage customer inquiries, resolve issues, and ensure satisfaction through effective communication and problem-solving skills.
• Handled over 100 customer inquiries daily, providing timely and accurate information.

• Resolved complex issues by collaborating with cross-functional teams, improving resolution time by 20%.

• Implemented a feedback system that increased customer satisfaction scores by 15% within six months.

• Trained...read more
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Q1. Tell me about your self?
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing excellent support and building positive relationships with customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, resolving issues, and providing product information

• I have a proven track record of exceeding customer satisfaction goals

• I am a strong communicator and pr...read more
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Q2. Why you want to leave the previous company?
Ans. 
Seeking new challenges and growth opportunities.
• Looking for new challenges and opportunities for growth

• Desire to expand my skill set and knowledge in a different environment

• Seeking a company with better career advancement prospects

• Want to explore different work cultures and practices
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Q1. About yourself, age, previous experience
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Q1. What is ram used in the computer for
Ans. 
RAM is used in a computer to temporarily store data and instructions that the CPU needs to access quickly.
• RAM stands for Random Access Memory

• It is used to store data and instructions that the CPU needs to access quickly

• RAM is volatile memory, meaning it loses its contents when the power is turned off

• Having more RAM allows a computer to run more programs simultaneously without slowing down
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