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Teleperformance Senior Customer Service Associate Interview Questions, Process, and Tips

Updated 29 Dec 2024

Top Teleperformance Senior Customer Service Associate Interview Questions and Answers

Teleperformance Senior Customer Service Associate Interview Experiences

18 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic questions
Round 3 - Assignment 

Assessment typing regarding any topic

Round 4 - One-on-one 

(1 Question)

  • Q1. Email writing skill
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jul 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

45 minutes online assessment was given.

Round 2 - HR 

(7 Questions)

  • Q1. Previous experience?
  • Q2. Technical and non technical kills in hand
  • Ans. 

    I possess a combination of technical skills such as proficiency in software applications and non-technical skills like communication and problem-solving.

    • Technical skills: Proficiency in Microsoft Office Suite, CRM software, and troubleshooting technical issues.

    • Non-technical skills: Excellent communication skills, strong problem-solving abilities, and ability to work well under pressure.

    • Example: Technical skills - Profi...

  • Answered by AI
  • Q3. Salary expectation
  • Q4. Joining period time
  • Q5. Ability to work on rotational shift
  • Q6. Ability to work without leaves for 3 months after joining
  • Q7. Ready to accept result of expels even during the training (if lacking skills/scores or improvement or punctuality or enthusiasm) before probation period in case of joining.

Senior Customer Service Associate Interview Questions Asked at Other Companies

Q1. Do you know numbers in Hindi?
Q2. What is bank , tupes of bank ? what is mean public sector bank ? ... read more
Q3. How do you deal with criticism or setbacks?
Q4. What do you know about Customer service ?
Q5. What are the parameters of a call
Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. Another questions of HR Are you fresher or experience
  • Q3. HR can ask about Salary Expectations to candidate
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why candidate want's to join this organisation
  • Q2. Why should we hire you.
  • Q3. Why you have switched your previous organisation

Interview Preparation Tips

Interview preparation tips for other job seekers - I just share the advice to candidates be loyal not lie just to pass , the interview or get the job ..

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about Yourself?
  • Ans. Tell Everything to them about Yourself like Your Full name, Current and permanent address, Your qualification, Your past experiences, Your family Background, Your Hobby, weakness and strength, etc.
  • Answered Anonymously
  • Q2. Why did You leave Your previous Company?
  • Ans. If You wants to get selected then Don't give Genuine answer for this particular question. Better You say due to health issue or process got ramdown, It will create a Good impression on them
  • Answered Anonymously
  • Q3. Explain Me about Social media/How you spend Your last weekend or yesterday/About Your memorable day?
  • Ans. This question is mean to test how fluently You are in English and to check how confident are You. So Prepare Yourself with Atleast One Or two Common topic like Social Media, Corona virus, Etc. to explain to them and prepare Yourself for above mention Question like Your memorable day, how you spend Your last weekend. Note: Be Confident While You giving All the answer to HR.
  • Answered Anonymously
Round 3 - One-on-one 

(2 Questions)

  • Q1. Are comfortable with 24/7 shift?
  • Ans. Always Say Yes when They ask question related to term and condition of company
  • Answered Anonymously
  • Q2. Why you are choosing this field or Job?
  • Ans. For this question, Answer depend Upon what type of job you are looking for. So to get best Answer just browse Best answer in Net and give the answer.
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Teleperformance Senior Customer Service Associate interview:
  • Social Media
  • Your most Memorable Day
  • How you spend Your last weekend
Interview preparation tips for other job seekers - 1. Always be confident when You give Answers to Interviewer. This the key to Crack the interview
2. Be prepared for the interview so that You don't get nervous
3. Stay Clean and keep simple smile on Your face During Interview.

Teleperformance interview questions for designations

 Customer Service Associate

 (125)

 Customer Service

 (2)

 Senior Customer Service Executive

 (22)

 Customer Service Associate (Csa)

 (9)

 Data Customer Service Associate

 (1)

 Customer Associate

 (3)

 Senior Customer Care Associate

 (1)

 Customer Service Executive

 (148)

I applied via Recruitment Consulltant and was interviewed in Apr 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. About yourself and previous work experience yet to share shortly.
  • Ans. I'll shared myself shortly and impressively.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Its very useful only for freshers not for the tenure people's. There is no 100%, Job security and job guarantee.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Reasoning and English test, Versant test

Round 3 - HR 

(1 Question)

  • Q1. About myself, background check, future prospects

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, be you

I applied via Naukri.com and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is logistics
  • Ans. 

    Logistics refers to the process of planning, implementing, and controlling the movement of goods and services from the point of origin to the point of consumption.

    • It involves transportation, warehousing, inventory management, and packaging.

    • Logistics ensures that products are delivered to customers in a timely and cost-effective manner.

    • It plays a crucial role in supply chain management and can impact a company's profita...

  • Answered by AI
  • Q2. Do you have experience in non voice

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold speak what you know, don't stop your talking while attending interview

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Asked regarding experience. You should give your answer most relevant to the question asked. Also be very transparent if you do not have experience, DON'T FAKE IT. If you dont know say you don't know!
  • Q2. What was your last take home (salary) ?? Dont tell 40k if you were earning 25k be transparent. Answer precisely and be realistic especially if you are new to the field because I was a newbie to the call ...
Round 2 - One-on-one 

(2 Questions)

  • Q1. Question : Talk on a topic for 2mins (covid) : It was a very relevant topic as it was 2020 and I was able to relate to most of it.. Give examples while talking so that its more understandable to the int...
  • Q2. There was a tele conversation between the interviewer (Manager) and me regarding booking flight tickets (just a normal one) to check our vocab and grammar... It was very attractive, she liked it I guess...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear and be transparent as to what you know and don't know.. Don't lie just to get the job because you might get into the job but you will find it very difficult to cope or understand and your performance will be affected and the company will also be affected due to non production.

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Senior Customer Service Associate interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, One-on-one Round and Aptitude Test.
How to prepare for Teleperformance Senior Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Communication Skills, international bpo, voice process, Quality Standards and customer support.
What are the top questions asked in Teleperformance Senior Customer Service Associate interview?

Some of the top questions asked at the Teleperformance Senior Customer Service Associate interview -

  1. What do you know about Customer servic...read more
  2. What is ram used in the computer ...read more
  3. Technical and non technical kills in h...read more
How long is the Teleperformance Senior Customer Service Associate interview process?

The duration of Teleperformance Senior Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Teleperformance Senior Customer Service Associate Interview Process

based on 9 interviews in last 1 year

1 Interview rounds

  • HR Round
View more
Teleperformance Senior Customer Service Associate Salary
based on 927 salaries
₹1 L/yr - ₹5.2 L/yr
At par with the average Senior Customer Service Associate Salary in India
View more details

Teleperformance Senior Customer Service Associate Reviews and Ratings

based on 214 reviews

3.2/5

Rating in categories

3.0

Skill development

3.0

Work-life balance

3.1

Salary

3.0

Job security

3.1

Company culture

2.7

Promotions

3.0

Work satisfaction

Explore 214 Reviews and Ratings
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