Concentrix Corporation Senior Customer Service Associate Interview Questions and Answers

Q1. Self introduction
Add your answer
Q2. Job description if previous role
Add your answer

Accent assessment & English grammar

Live chat or call discussion

Q1. Self introduction
Add your answer
Q2. Process related and job description
Add your answer

Q1. Hr asked About Your self , later he asked cross questions from within the resume
Add your answer

Q1. Tell me about your self?
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing excellent support and building positive relationships with customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, resolving issues, and providing product information

• I have a proven track record of exceeding customer satisfaction goals

• I am a strong communicator and pr...read more
Answered by AI
Add your answer
Q2. Why you want to leave the previous company?
Ans. 
Seeking new challenges and growth opportunities.
• Looking for new challenges and opportunities for growth

• Desire to expand my skill set and knowledge in a different environment

• Seeking a company with better career advancement prospects

• Want to explore different work cultures and practices
Answered by AI
Add your answer

Q1. Personal life last work experience overall skills
Add your answer

Need to write on given topic about 400 words in 30 minutes or 40 minutes I guess.

Q1. Personal life professional life experience how to deal with problems general topic on life. Hobbies
Add your answer
Q2. He is one the coolest operations manager I'm working with first one was at ICICI Lombard. Humble guy down to earth. More focused on lady's 😜 Overall made me comfortable in interview. Took some gap to an...read more
Add your answer

Q1. About yourself, age, previous experience
Add your answer

Q1. What is ram used in the computer for
Ans. 
RAM is used in a computer to temporarily store data and instructions that the CPU needs to access quickly.
• RAM stands for Random Access Memory

• It is used to store data and instructions that the CPU needs to access quickly

• RAM is volatile memory, meaning it loses its contents when the power is turned off

• Having more RAM allows a computer to run more programs simultaneously without slowing down
Answered by AI
Add your answer

Q1. Tell me about yourself.
Ans. 
Experienced customer service professional with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and escalations

• Proficient in using CRM systems and resolving technical issues

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service perfor
Answered by AI
Add your answer
Q2. Tell me about your professional experience
Ans. 
I have over 5 years of experience in customer service roles, with a focus on resolving customer issues and providing excellent support.
• Worked as a Customer Service Representative for XYZ Company for 3 years

• Managed a team of customer service agents and implemented new training programs

• Received multiple awards for exceeding customer satisfaction goals

• Utilized CRM software to track customer interactions and resolve issues
Answered by AI
Add your answer
Q3. Why did you leave your previous company?
Ans. 
Seeking new challenges and growth opportunities in a larger organization.
• Desire for career advancement

• Looking for a more challenging role

• Seeking better compensation or benefits

• Relocation to a new area

• Company downsizing or restructuring
Answered by AI
Add your answer