AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Fusion CX
Compare
Filter interviews by
Fusion CX Interview Questions, Process, and Tips
Top Fusion CX Interview Questions and Answers
- Q1. 2- What is BPO and it's complete name?asked in Customer Care Executive interview
- Q2. Have you deal with Auditors? also with External Auditors?asked in Assistant Manager interview
- Q3. Can you provide an example of a challenging coding scenario you have encountered and how you resolved it?asked in Medical Coding Quality Analyst interview
Fusion CX Interview Experiences
99 interviews found
Anonymous
Selected
I applied via Referral and was interviewed in Jan 2023. There were 3 interview rounds.
(1 Question)
- Q1. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and week of?
- Ans.
Yes, I have a laptop with a broadband connection. I am familiar with systems and comfortable with rotational shifts.
I have a laptop with a broadband connection
I am familiar with systems
I am comfortable with rotational shifts
(3 Questions)
- Q1. Why we will hire you?
- Q2. Language fluency test, are you familiar with system? Typing test .
- Q3. Are you comfortable to solve customer queries over email or phone?
- Ans.
Yes, I am comfortable solving customer queries over email or phone.
I have experience in handling customer queries through both email and phone.
I am proficient in written communication for email queries.
I am confident in my ability to effectively communicate over the phone to resolve customer issues.
I understand the importance of providing timely and accurate responses to customers.
I am adaptable and can switch between ...
Interview Preparation Tips
- MS Office
- Internet
- Decision making
Top Fusion CX Customer Care Executive Interview Questions and Answers
Customer Care Executive Interview Questions asked at other Companies
Selected
I applied via Company Website and was interviewed in Mar 2024. There was 1 interview round.
(5 Questions)
- Q1. Can you explain the process of medical coding and why it is important in healthcare?
- Ans. Medical coding is the process of assigning numeric or alphanumeric codes to medical diagnoses, procedures, and treatments. These codes are used for various purposes such as billing, insurance claims, data analysis, and research. Medical coding ensures uniformity, accuracy, and efficiency in healthcare documentation and helps in proper reimbursement, statistical analysis, and quality improvement.
- Q2. How do you stay updated with the latest changes and updates in the medical coding field?
- Ans. To stay updated, I regularly participate in coding workshops, seminars, and webinars offered by reputable organizations. I am an active member of professional coding associations and subscribe to coding newsletters and journals. Additionally, I follow online forums and engage in discussions with fellow coders to share knowledge and insights. Continuous education and staying abreast of industry updates are crucial in th
- Q3. How do you handle situations where medical documentation is incomplete or unclear?
- Ans. When faced with incomplete or unclear medical documentation, I proactively seek clarification from healthcare providers. I understand the importance of accurate coding and its impact on patient care and reimbursement. I maintain open lines of communication with healthcare providers to obtain missing information, details, or any necessary clarifications. Additionally, I work closely with the coding team to identify patt...
- Q4. How do you ensure accuracy and compliance when assigning medical codes?
- Q5. Can you provide an example of a challenging coding scenario you have encountered and how you resolved it?
Interview Preparation Tips
- Biochemistry
Medical Coding Quality Analyst Interview Questions asked at other Companies
Selected
I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self
- Q2. What is a bpo
- Ans.
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO companies handle tasks such as customer service, technical support, data entry, and back-office operations.
Outsourcing these tasks allows companies to focus on their core business functions and reduce costs.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples o...
Interview Preparation Tips
Cce Executive Interview Questions asked at other Companies
Selected
I applied via Referral and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. Please tell me your experience about WFM
- Ans.
I have 5 years of experience in Workforce Management (WFM) including forecasting, scheduling, and real-time management.
Implemented forecasting models to predict call volumes and staffing requirements
Created optimized schedules to meet service level goals while minimizing costs
Monitored real-time adherence and made adjustments to schedules as needed
Utilized workforce management software such as Verint and Aspect
Collabor...
- Q2. What is your daily activity?
- Ans.
My daily activities as a Planner and Scheduler involve creating project schedules, monitoring progress, coordinating with team members, and adjusting timelines as needed.
Creating and updating project schedules
Monitoring project progress and identifying any delays
Coordinating with team members to ensure tasks are completed on time
Adjusting timelines and resources as needed to meet project deadlines
Interview Preparation Tips
Fusion CX interview questions for popular designations
(2 Questions)
- Q1. About my self and bussiness
- Q2. E commerce and supplier growth
Interview Preparation Tips
Customer Support Associate Interview Questions asked at other Companies
Get interview-ready with Top Fusion CX Interview Questions
(2 Questions)
- Q1. Personality test for sale
- Q2. Talking skills test
(2 Questions)
- Q1. Introduction your self
- Q2. About experience
(2 Questions)
- Q1. Sale experience
- Q2. Computer basic knowledge
Interview Preparation Tips
Customer Care Associate Interview Questions asked at other Companies
Jobs at Fusion CX
Selected
I applied via Company Website and was interviewed in Apr 2024. There were 4 interview rounds.
(4 Questions)
- Q1. Asked some basic questions
- Q2. Tell me something about yourself
- Q3. Have you ever workedwuth medical domain
- Q4. How soon can you join
(1 Question)
- Q1. Spoken with senior HRs from different location.
Had a virtual round wuth management, manager, trainer, Supervisor.
Had this virtually too, spoken with the clients on this round.
Interview Preparation Tips
Customer Support Executive Interview Questions asked at other Companies
Selected
I applied via Naukri.com and was interviewed in Apr 2024. There were 2 interview rounds.
(1 Question)
- Q1. Basic knowledge in procurement? Comfortable in Direct procurement? Experienced in vendor negotiation
(1 Question)
- Q1. Practical case study, elaborate discussion with director about Procurement and supply chain management system.
(1 Question)
- Q1. Ad, dns, server and iT problem handling skill
(1 Question)
- Q1. Problem troubleshooting skill
(1 Question)
- Q1. Salary discussed and provide the company information
Interview Preparation Tips
IT Administrator Interview Questions asked at other Companies
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(3 Questions)
- Q1. Tell me about yourself ?
- Q2. Why you want to join Fusion
- Q3. Are you comfortable in Day or Night shift
Associate Interview Questions asked at other Companies
(1 Question)
- Q1. Tell me about youeself
- Ans.
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, complaints, and escalations
I am proficient in using CRM systems and other customer service tools
I have a proven track record of improving customer satisfaction ratings
I am a strong communicator and pr
Customer Service Executive Interview Questions asked at other Companies
Fusion CX Interview FAQs
The duration of Fusion CX interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
Fusion CX Interviews By Designations
- Fusion CX Customer Service Associate Interview Questions
- Fusion CX Customer Care Executive Interview Questions
- Fusion CX Customer Support Executive Interview Questions
- Fusion CX Quality Analyst Interview Questions
- Fusion CX Team Lead Operations Interview Questions
- Fusion CX Senior Customer Service Associate Interview Questions
- Fusion CX Customer Support Associate Interview Questions
- Fusion CX Customer Service Executive Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Care Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Support Executive Interview Questions
- Senior Executive Interview Questions
- Software Engineer Interview Questions
- Software Developer Interview Questions
- Senior Engineer Interview Questions
- Graduate Engineer Trainee (Get) Interview Questions
- Show more
Fusion CX Interview Process
based on 93 interviews
Interview experience
Interview Questions from Similar Companies
Fusion CX Reviews and Ratings
based on 1.5k reviews
Rating in categories
|
Customer Care Executive
369
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Customer Service Associate
207
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Team Lead
197
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
191
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Quality Analyst
182
salaries
| ₹0 L/yr - ₹0 L/yr |
WNS
Concentrix Corporation
Teleperformance
Sutherland Global Services
- Home >
- Interviews >
- Fusion CX Interview Questions
