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Fusion CX Interview Questions, Process, and Tips

Updated 15 Feb 2025

Top Fusion CX Interview Questions and Answers

View all 35 questions

Fusion CX Interview Experiences

Popular Designations

99 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Based on the process
  • Q2. Self introduction

BPO Executive Interview Questions asked at other Companies

Q1. What is BPO and why it is important for the company?
View answer (4)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Experience in which field

Interview Preparation Tips

Interview preparation tips for other job seekers - Just excellent experience

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)

I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic information about yourself.
Round 3 - One-on-one 

(1 Question)

  • Q1. Basic information about e-commerce
Round 4 - Client Interview 

(1 Question)

  • Q1. Basic knowledge about sales

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared before your interview, be positive and give your answers according the questions.

Customer Service Representative Interview Questions asked at other Companies

Q1. 4) What is the difference between BPO and KPO?
View answer (3)

I applied via Apna Jobs and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself? Why did you left the previous company? How much salary do you want?
  • Ans. 

    I am an experienced Customer Support Executive with a strong track record in providing excellent customer service.

    • I have worked in the customer support field for the past five years, handling various customer inquiries and resolving issues.

    • I am skilled in using customer support software and have a good understanding of CRM systems.

    • I have received positive feedback from customers for my ability to empathize and provide ...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself? For how long you are gonna work here? Tell me something about your native place?
  • Ans. 

    I am a Customer Support Executive with experience in handling customer queries and providing solutions.

    • I have been working in the customer support field for 5 years.

    • I have a strong track record of resolving customer issues and ensuring customer satisfaction.

    • I am skilled in using various customer support tools and software.

    • I have received positive feedback from customers for my excellent communication and problem-solvin...

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me something about E-commerce? Tell me something about Kolkata?
  • Ans. 

    E-commerce refers to the buying and selling of goods and services online.

    • E-commerce allows customers to shop from the comfort of their homes.

    • It offers a wide range of products and services from various sellers.

    • Popular e-commerce platforms include Amazon, eBay, and Alibaba.

    • Secure online payment methods like credit cards and digital wallets are used.

    • E-commerce has revolutionized the retail industry and transformed the wa

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident.....they only check how confident you are that's all.

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)

Fusion CX interview questions for popular designations

 Customer Service Associate

 (9)

 Customer Care Executive

 (9)

 Customer Support Executive

 (4)

 Quality Analyst

 (3)

 Team Lead Operations

 (3)

 Senior Customer Service Associate

 (3)

 Customer Support Associate

 (3)

 Customer Service Executive

 (3)

Cce Executive Interview Questions & Answers

user image Anonymous

posted on 11 Jan 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Normal introduction work experience if any
  • Q2. Tell me something about yourself
  • Q3. Tell me your work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Just give your best in every possible way
Be confident

Cce Executive Interview Questions asked at other Companies

Q1. Why did you decide to switch your field from software to BPO?
View answer (1)

Get interview-ready with Top Fusion CX Interview Questions

Manager Interview Questions & Answers

user image Anonymous

posted on 30 Jul 2023

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jul 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something About KRA
  • Q2. Operation managed, delivered, team managed, compliance

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don’t join in fusion. There is many brand under fusion i.e Xplore tech ,window technologies, Xplore tech CSPL etc. all are same. They can fire you anytime. There is no future. Specially HR head Mrs. Oindrilla and Mr. Basob Bardolui (CHRO) all are puppet of Mr. Ritesh. There is not good or enough infra from admin, operations , HR and IT prospective. They are using old desktop, floor is not clean, HR not focused on employee IT spoc MR Vinod Pol is not focused on team. Mr. Amitav Vartak , Viswajit Roshan all ops people are worthless . Never ever join Under Fusion. I would request to Mr Pankaj and Mr. Kishore please don’t waste the career of employees those are dedicated for your business.

Manager Interview Questions asked at other Companies

Q1. There is a chairman of a conglomerate. He has been on the post for 10 years, and is extremely dominating. He treats the various business heads like children, not letting them take any major decision. While the chairman has negatives, he bel... read more
View answer (2)

Jobs at Fusion CX

View all

I applied via Referral and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About yourself, About your work experience
  • Q2. Your expectation and
Round 3 - One-on-one 

(3 Questions)

  • Q1. Process knowledge About bpo knowledge
  • Q2. Your KPI and explanation
  • Ans. 

    My KPI is to increase sales revenue by 10% within the first quarter of the year.

    • My KPI is to increase sales revenue by 10% within the first quarter of the year

    • I will achieve this by implementing targeted marketing campaigns and improving customer experience

    • I will track progress through weekly sales reports and adjust strategies accordingly

  • Answered by AI
  • Q3. Manpower calculation

Interview Preparation Tips

Interview preparation tips for other job seekers - You should present yourself with your experience and knowledge

Assistant Manager Interview Questions asked at other Companies

Q1. You are Handling cash operations then how you manage operations with sales ?
View answer (87)

I applied via Referral and was interviewed in Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduction(Tell me about yourself)
  • Q2. What is Meesho?
  • Ans. 

    Meesho is an online reselling platform that enables individuals to start their own businesses by selling products through social media platforms.

    • Meesho allows users to browse and select products from various categories such as fashion, home decor, electronics, etc.

    • Users can create their own online stores and share product listings with their contacts on social media platforms like WhatsApp, Facebook, and Instagram.

    • The ...

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. They will give you a topic, you have to say few sentences about those topic
  • Q2. Why you want to join BPO?
Round 4 - Client Interview 

(1 Question)

  • Q1. Tell me about yourself?

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Just normally ask about your background and experience related etc
  • Q2. Tell me about your self which means they want to know about your experience and qualification
  • Q3. Hr asked about your strength etc
Round 3 - Technical 

(2 Questions)

  • Q1. There is a versant test
  • Q2. Normally you will get to listen and solve the query after that

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are fresher you will get the best environment if you think to start your journy with this organization,
And experience candidate will get the best management and guidance.

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2022. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self.
Round 2 - HR 

(1 Question)

  • Q1. After 5 year where you wants to see yourself.

Customer Support Associate Interview Questions asked at other Companies

Q1. How can you tackle your customer in real time scenario?
View answer (33)

Fusion CX Interview FAQs

How many rounds are there in Fusion CX interview?
Fusion CX interview process usually has 2-3 rounds. The most common rounds in the Fusion CX interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Fusion CX interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Fusion CX. The most common topics and skills that interviewers at Fusion CX expect are Recruitment, Customer Service, bpo, Customer Experience Management and Healthcare.
What are the top questions asked in Fusion CX interview?

Some of the top questions asked at the Fusion CX interview -

  1. 1. Tell me the port no of Http and https? 2.What id domain and what is ADDS? ...read more
  2. 2- What is BPO and it's complete na...read more
  3. Do you have desktop or laptop? Are you familiar with system? Do you have broadb...read more
How long is the Fusion CX interview process?

The duration of Fusion CX interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Fusion CX Interview Process

based on 93 interviews

Interview experience

3.7
  
Good
View more

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Fusion CX Reviews and Ratings

based on 1.5k reviews

3.5/5

Rating in categories

3.5

Skill development

3.4

Work-life balance

3.3

Salary

3.2

Job security

3.3

Company culture

3.1

Promotions

3.3

Work satisfaction

Explore 1.5k Reviews and Ratings
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