Fusion CX Interview Questions, Process, and Tips

Q1. Where you work before
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Q2. Salary expectation
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Q1. Intro, experience, skills
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Q1. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and week of?
Ans. 
Yes, I have a laptop with a broadband connection. I am familiar with systems and comfortable with rotational shifts.
• I have a laptop with a broadband connection

• I am familiar with systems

• I am comfortable with rotational shifts
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Q1. Why we will hire you?
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Q2. Language fluency test, are you familiar with system? Typing test .
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Q3. Are you comfortable to solve customer queries over email or phone?
Ans. 
Yes, I am comfortable solving customer queries over email or phone.
• I have experience in handling customer queries through both email and phone.

• I am proficient in written communication for email queries.

• I am confident in my ability to effectively communicate over the phone to resolve customer issues.

• I understand the importance of providing timely and accurate responses to customers.

• I am adaptable and can switch between ...read more
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Q1. Basic questions
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Q2. Introduction and salary expectation that's it
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It was very jz prepare the test and you'll able to clear it

Q1. Tell me about your self
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Q2. Why are you join in bpo
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Q3. What is the difference out bound inbound
Ans. 
Outbound refers to outgoing communication, while inbound refers to incoming communication.
• Outbound communication involves reaching out to customers or clients, such as making sales calls or sending marketing emails.

• Inbound communication involves receiving messages or inquiries from customers or clients, such as answering phone calls or responding to emails.

• Examples of outbound communication include cold calling, direct...read more
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Q4. What is e-commerce
Ans. 
E-commerce refers to buying and selling goods or services over the internet.
• Online transactions

• Digital storefronts

• Payment gateways

• Examples: Amazon, eBay, Shopify
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Q5. What is your weeknees
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Q1. Tell me about yourself
Ans. 
I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.
• I have experience in customer service roles, where I have honed my skills in active listening and conflict resolution.

• I am a quick learner and can adapt to new situations easily.

• I am a team player and enjoy collaborating with others to achieve common goals.

• I am proficient in using various customer service tools and...read more
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Q2. What is your fluency in English
Ans. 
I am fluent in English.
• English is my primary language and I have been speaking it fluently since childhood.

• I have also studied English literature and have a good understanding of grammar and vocabulary.

• I have experience communicating with English-speaking customers in my previous job as a customer service representative.

• I am confident in my ability to understand and respond to customer inquiries in English.
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Q1. Talk about on any Topic in english
Ans. 
The importance of customer care in today's business world
• Customer care is crucial for building brand loyalty and customer retention

• Effective communication and problem-solving skills are essential for customer care executives

• Personalization and empathy can go a long way in creating a positive customer experience

• Technology can enhance customer care, but human touch is still important

• Negative customer experiences can have...read more
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