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78 Fusion CX Jobs
Trainer Telecommunication
Fusion CX
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Managing and conducting New Hire Training batches to ensure all new recruits are fully equipped with the necessary knowledge and skills.
- Delivering engaging and effective process training that fosters learning outcomes.
- Creating learning experiences that engage learners to achieve and demonstrate learning outcomes
- Collating feedback on completed training to evaluate and measure results and make improvements where required
- Developing and updating training schedules to assess and address training needs.
- Collaborating with other trainers, managers, and leadership to ensure cohesive and aligned training strategies as a trainer in a telecommunication process.
- Tracking and compiling collected data, ensuring accuracy and effectiveness.
- Designing and conceptualizing training materials to meet the learning needs of new hires and employees.
- Communicating ongoing training requirements and conducting refresher courses based on TNI/BQM (Training Needs Identification/Business Quality Measures).
- Testing and reviewing materials to maintain relevance and accuracy.
- Keeping a comprehensive database of all training materials for easy access and continuous updates.
- Managing Process Knowledge Tests (PKT) for consistent knowledge assessment.
Minimum experience and other qualities required for the role of telecommunication trainer in Durgapur:
- The minimum educational qualification required is a graduate in any discipline.
- At least one year of experience as a trainer, preferably in a telecommunication process or related field.
- Excellent communication and presentation skills, capable of simplifying complex topics with ease.
- Strong analytical skills with the ability to conduct Root Cause Analysis (RCA) when necessary.
- Proficiency in Excel and PowerPoint for tracking data, compiling reports, and delivering training content.
- Proven ability to engage learners and facilitate learning outcomes effectively.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Telecommunication roles with real interview advice
Top Fusion CX Telecommunication Interview Questions
Q1. 2- What is BPO and it's complete name?
asked in
Customer Care Executive interview
Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more
asked in
Customer Care Executive interview
Q3. Are you comfortable to solve customer queries over email or phone?
asked in
Customer Care Executive interview
What people at Fusion CX are saying
What Fusion CX employees are saying about work life
based on 1.5k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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