Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 7L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 8L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 1L+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

604 Telecommunication Jobs

Associate -Digital Product Operations

American Express Company

4.2

based on 3.1k Reviews

5-8 years

Gurgaon / Gurugram

1 vacancy

Associate -Digital Product Operations

American Express

posted 23hr ago

Job Role Insights

Key skills for the job

Finance Computer Networking Telecommunication Project Management Relationship Management Wellness

+ 3 more

Job Description

Join Team Amex and lets lead the way together.

The Network Acquirer Solutions (NAS) team is at the heart of American Express. Each year, we power billions of transactions through our global payments network, serving American Express Cardmembers and Merchants, and our Issuing Acquiring partners in more than 170 markets worldwide. We grow revenue by developing products, services and capabilities that deliver differentiated value to our merchants, partners, and customers.

The Network Acquirer Solutions Strategy drives the following Enterprise outcomes:

Delivering customer value propositions that grow the business

Driving scale with seamless onboarding solution deployment

Driving Enterprise strategic priorities with modernized capabilities

How will you make an impact in this role

As an Associate Digital Product Operations, within Certification Operations, you will be responsible for onboarding new customers to transact on the American Express Merchant and Partner Networks, as well as deploying new products with existing one. This includes supporting these customers during their set up, connectivity and certification phases. You will have the opportunity to work with an array of external customers (e.g., acquirers, issuers, card terminal providers, merchants, processors, aggregators, etc.), and internal peers and stakeholders.

Key Responsibilities

Onboarding, and certifying external customers on Self Certification program so that they can exchange data with network participants as per American Express specifications.
Support and provide consultancy to our external customers about our certification processes and tools.
Develop and manage relationships with multiple internal stakeholders to ensure a proactive understanding of the demand pipeline.
Use knowledge of Amexs payment products, platforms standards and advise internal/external customers on certification process
Build relationships and act as the liaison between our external Business Partners and various American Express technology groups, supporting the installation of network connectivity and implementation of authorization and submission solutions
Support the upgrade of our tools, processes, and documentation whenever changes are required by regulatory changes, new products, and technical developments in the industry.
Participate in calls/testing that can be held outside of usual hours to support regional and global projects that span different time zones.

Experience

Overall work experience of 5- 8 years of work experience
Possess good functional knowledge of Network Specs, Proprietary Specs, Network Certification, Test tools and platforms, EMV, Contactless, POS products etc.
Payment industry and transaction processing knowledge Project Management experience

Academic Background

Graduate/Post Graduate degree (B-Tech/Engineering will be preferred)

Functional Skills/Capabilities

Must be able to communicate effectively with external business partners and various internal cross functional teams at both technical and business level
Strong relationship management skills to influence without authority, both internally and externally, across multiple international territories with different cultural considerations.
Intellectual Curiosity and tenacity to push for customer solutions with internal stakeholders.
Demonstrated ability to support multiple high-profile projects simultaneously in a fast-paced multi-time zoned environment
Self-motivated, with growth mindset, and results driven oriented. Must have the ability to work without supervision in a matrix organization, demonstrating strong teamwork.
Understanding of technical specifications and use that knowledge to validate test results; can independently identify root causes that can arise during certification, and resolve them
Knowledge of telecommunication and networking components such as TCP/IP SFTP, Router capabilities, VPN, and Web Services are an added advantage.

Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities