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16 OSCube Co Jobs
Quality Analyst
OSCube Co
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Develop and implement quality assurance processes for sales activities.
- Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards.
- Identify areas for improvement and recommend solutions to enhance sales performance.
- Analyse sales data to identify trends, patterns, and areas for improvement.
- Create reports and dashboards to communicate findings and support decision-making.
- Work closely with sales teams to understand processes and identify quality gaps.
- Collaborate with training teams to develop materials that address identified quality issues.
- Gather and analyse customer feedback to assess the effectiveness of sales strategies.
- Develop actionable insights to enhance customer experience and satisfaction.
- Assist in the onboarding and continuous training of sales staff on quality standards and best practices.
- Provide ongoing support and coaching to improve sales techniques and customer interactions.
- Stay updated on industry trends and best practices in quality assurance and sales.
- Foster a culture of quality within the sales team by promoting best practices and recognizing high performance.
- Conduct root cause analysis (RCA) in identified defects/errors and suggest preventive measures for future releases.
- Any Bachelor s degree
- 2+ years of experience in a sales role, with a proven track record of achieving targets.
- 2+ years of experience in quality assurance or a related field.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and data analysis tools.
- Experience in developing quality metrics and performance indicators.
- Familiarity with customer relationship management and sales enablement tools.
- Knowledge of quality management methodologies (e.g., Six Sigma)
Employment Type: Full Time, Permanent
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