We are seeking a highly skilled and experienced Senior Manager Quality to lead our quality management initiatives. The ideal candidate will be responsible for developing and implementing quality strategies, ensuring adherence to industry standards, and driving continuous improvement across all processes. The candidate should be proficient in Six Sigma tools, Lean methodologies, and Kaizen practices, with a Green Belt or Black Belt certification.
Key Responsibilities:
Quality Management and Improvement:
Develop, implement, and maintain a comprehensive quality management system (QMS) aligned with industry standards.
Lead and manage quality assurance activities across the organization to ensure products and services meet or exceed customer expectations.
Identify areas for improvement and implement quality improvement initiatives using Six Sigma, Lean, and Kaizen methodologies.
Process Optimization:
Drive process optimization efforts by applying Lean principles to eliminate waste, reduce variability, and improve efficiency.
Lead cross-functional teams to analyze current processes, identify bottlenecks, and implement solutions to enhance productivity and quality.
Ensure that all processes are documented, monitored, and continuously improved.
Six Sigma and Kaizen Initiatives:
Lead Six Sigma projects to identify and reduce process variation, improve process capability, and achieve significant quality improvements.
Facilitate Kaizen events to promote a culture of continuous improvement and empower employees to contribute to quality enhancements.
Mentor and train team members in Six Sigma tools and techniques, fostering a strong quality mindset across the organization.
Compliance and Auditing:
Ensure compliance with relevant industry standards, regulations, and certifications (ISO, etc.).
Conduct regular internal audits and manage external audits to ensure adherence to quality standards and regulatory requirements.
Prepare and present quality reports to senior management, highlighting key metrics, areas of concern, and action plans.
Team Leadership and Development:
Lead and mentor the quality team, providing guidance, training, and development opportunities to enhance their skills and capabilities.
Foster a culture of accountability, continuous learning, and excellence within the quality team and the broader organization.
Collaborate with cross-functional teams, including production, engineering, and supply chain, to ensure alignment with quality objectives.
Customer Focus and Satisfaction:
Work closely with customers to understand their quality requirements and expectations.
Develop and implement customer satisfaction improvement plans, ensuring that customer feedback is integrated into quality processes.
Address and resolve customer complaints related to quality issues, ensuring a timely and effective response.
Qualifications:
Bachelor s degree in Engineering, Quality Management, or a related field. A master s degree is preferred.
Minimum of 8-10 years of experience in quality management, with at least 3-5 years in a leadership role.
Green Belt or Black Belt certification in Six Sigma is required.
Extensive experience with Lean manufacturing principles, Kaizen, and other continuous improvement methodologies.
Strong knowledge of quality standards, such as ISO 9001, and experience with compliance and auditing.
Excellent analytical, problem-solving, and decision-making skills.
Strong leadership and team management abilities, with experience in mentoring and developing talent.
Familiarity with statistical analysis tools and software (e.g., Minitab, SPC).
Strong communication and interpersonal skills, with the ability to work effectively across all levels of the organization.