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244 WNS Jobs

Deputy Manager - Transactional Quality - - REF48406J

11-16 years

₹ 6.8 - 20.4L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Pune

1 vacancy

Deputy Manager - Transactional Quality - - REF48406J

WNS

posted 1mon ago

Job Description

  • Manage end to end Quality for the aligned Finance and Accounting (FnA) processes, including new hire and BAU intervention.
  • Lead a team of Quality Analysts leads.
  • Ensure the QA team deliverables are executed timely and accurately.
  • Devise sampling strategy, Calibration method, ISO compliance, Customer complaint / Incident management across all processes and ensure team meets client s expectations.
  • Identify and drive continuous improvement projects to improve process business performance.
  • Lead or Mentor Six Sigma (DMAIC/8D), LEAN (VSM), Kaizen Projects within FA vertical.
  • Work as change agent and liaise with functional / vertical managers to accept and agree the need for change.
  • Involve in defining SLA/KPI as per process scope, baseline the targets and finalize with internal and external stakeholders (Ensure metrics reflects true health of process end to end).
  • Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen].
  • Design, Develop and Deliver Quality on FnA product and process, in the area of Insurance business.
  • Adhere to signed off Quality Standard Documents, Governance Plans and other prescribed regulations.
  • Drive quality related activities, Calls / Back Office Calibrations with clients internal team, FMEA, Risk Compliance practices.
  • Facilitate sharing of best practices from within and outside the organization and implement them.
  • Driving VOC / CSAT / NPS actionable across the team and maintain/improve the scores.
  • Take charge of internal meetings/client meetings/customer reviews/stakeholder meetings.
  • Create and manage performance dashboards, which depict business and ops metrics clearly.
  • B.Com
  • Green Belt Certified (Manadatory)
  • Black Belt (Preffered)

Employment Type: Full Time, Permanent

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Deputy Manager roles with real interview advice

Top WNS Deputy Manager Interview Questions

Q1. Different types of constraints and difference between primary key and foreign key?
Q2. What will you check if a person is NRI has come to branch for open a bank account.
Q3. What will you do if you find out a suspicious transaction?
View all 282 questions

What people at WNS are saying

3.4
 Rating based on 260 Deputy Manager reviews

Likes

Not that much pressure of work, so that employees can easily plan their leave and maintain a good work life balance.

  • Job security - Good
  • +1 more
Dislikes

Policies are not framed properly, they update the policies very frequently. Nothing is systematic if you need some information you will have to find it at your own. HR team very inactive and even they don't know about most of the policies.

  • Skill development - Poor
  • +2 more
Read 260 Deputy Manager reviews

Deputy Manager salary at WNS

reported by 1.6k employees with 3-19 years exp.
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₹7 L/yr - ₹23 L/yr
51% more than the average Deputy Manager Salary in India
View more details

What WNS employees are saying about work life

based on 12k employees
54%
71%
69%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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WNS Pune Office Locations

View all
Pune Office
WNS Global Services, 3rd to 7th Floor, Wing A & B, Tower 1, Cyber City, Magarpatta City, Hadapsar Pune
Maharashtra 411013
Pune Office
WNS Business Management Consultant, 104, Sakore Nagar Road, Sakore Nagar, Viman Nagar Pune
Maharashtra 411014

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