Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Wipro Team. If you also belong to the team, you can get access from here

Wipro Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

2554 Wipro Jobs

Service Manager/Sr. Service Manager-Process Excellence-Gurgaon

5-10 years

₹ 8.5 - 13L/yr

Gurgaon / Gurugram

5 vacancies

Service Manager/Sr. Service Manager-Process Excellence-Gurgaon

Wipro

posted 7d ago

Job Description

Service Manager/Sr. Service Manager-Process Excellence for Gurgaon


Certified Green Belt/Black Belt- Business Excellence-Quality


We are looking for Service Manager/Sr. Service Manager-Process Excellence for Gurgaon. location.


  • Job Location : Gurgaon
  • Both Side Transport
  • Work from Office

Sr. Service Manager (Certified Blackbelt- Business Excellence-Quality Domain)


JOB DESCRIPTION :


The Ops & Quality Sr. Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.


High Level Responsibility area


  • Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
  • Provides analytics support to Business Leaders both onshore and offshore.
  • Drives a continuous improvement culture
  • Manages the innovation/ idea generation platform MERCURI
  • Facilitates Process Improvement trainings
  • Supports the business with Quality/Operational excellence initiatives.

Responsibilities:

  • Understand business processes , analyze data trends and share recommendations with stakeholders
  • Showcase / share skill set & Quality service offerings with stake holders
  • Analyze data on key client operational metrics to understand opportunity for improvement
  • Learn and understand the domain / business to help define process metrics
  • Map processes to identify non-core activities and suggest alternatives and thus help remove waste
  • Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings
  • Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives
  • Be flexible to changes & continuously evaluate to adapt to the culture of the organization
  • Understand and own development needs in consultation with the manager and work to achieve development goals
  • Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work
  • Deliver Lean trainings for Band 3-5 colleagues
  • Deliver need based trainings on Problem solving ,Quality concepts & tools
  • Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge
  • Identify Failure modes and help in establishing process controls
  • Design and develop metrics for accurate measurement of work performance
  • Baseline metrics and monitor performance
  • Provide advance data Analytics as per Business Unit / Process requirements
  • Identity opportunities for capacity creation
  • Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
  • Support business to create year on year efficiencies
  • Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
  • Use Six Sigma and Lean tools as required
  • Facilitate / Lead projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies
  • Develop project roadmaps for assigned projects with minimal or no mentoring support
  • Acts as a program manager for BU specific or division level programs

Education:

  • Graduate in any stream
  • Green Belt/Black belt certified

Required Experience

  • 8+ years of work experience
  • Total work experience of 5 years or more (after Graduation in any discipline)
  • Relevant / industry work experience of 5 years or more
  • Maximum experience should not exceed 10 years.
  • Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project
  • Experienced in managing multiple project teams simultaneously

Preferred Experience:

  • Training and Facilitation Skills and experience
  • Excellent oral, written, cross functional and interpersonal communication skills.
  • Learning ability with customer orientation and a keen eye for process improvement
  • Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems
  • Knowledge of Minitab
  • Knowledge of Access
  • Good knowledge of MS Excel , Power Point and MS Visio

Note : Looking for immediate joiner or who can join within 30 days maximum, Interested candidates can share their CV's at Sandeep.sharma72@wipro.com (Subject line-Process Excellence for Gurgaon)


Employment Type: Full Time, Permanent

Read full job description

Prepare for Service Manager roles with real interview advice

Top Wipro Service Manager Interview Questions

Q1. Triangle Star Pattern Task Your task is to print a triangle pattern using stars (*) for a given integer N, which represents the number of r ... read more
Q2. Encode The String Problem Statement Given a string S of length N , encode it using the specified rules related to vowels and consonants. Ex ... read more
Q3. Minimum Operations to Make Strings Equal Given two strings, A and B , consisting of lowercase English letters, determine the minimum number ... read more
View all 2.8k questions

What people at Wipro are saying

3.0
 Rating based on 15 Service Manager reviews

Likes

Good for learning perspective. One can learn things here and grow in the respective field.

  • Skill development - Good
  • +1 more
Dislikes

Monetary benefits are near to nothing apart from salary. Salary hikes are lower than market standards and generally they are late, not timely salary revisions. No bonus is provided at all.

  • Salary - Poor
  • +2 more
Read 15 Service Manager reviews

Service Manager salary at Wipro

reported by 138 employees with 5-13 years exp.
₹4 L/yr - ₹16 L/yr
24% more than the average Service Manager Salary in India
View more details

What Wipro employees are saying about work life

based on 53.2k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

Compare Wipro with

TCS

3.7
Compare

Infosys

3.6
Compare

Tesla

4.2
Compare

Amazon

4.1
Compare

Accenture

3.8
Compare

Capgemini

3.7
Compare

Cognizant

3.7
Compare

TCS iON

3.9
Compare

IBM

4.0
Compare

Tech Mahindra

3.5
Compare

Google

4.4
Compare

Deloitte

3.8
Compare

HCLTech

3.5
Compare

Genpact

3.8
Compare

Ernst & Young

3.4
Compare

Oracle

3.7
Compare

Microsoft Corporation

4.0
Compare

DXC Technology

3.7
Compare

Mphasis

3.4
Compare

PwC

3.4
Compare

Similar Jobs for you

Service Manager at Wipro

Mumbai

8-12 Yrs

₹ 10-13 LPA

Process Excellence Consultant at Wipro Limited

Mumbai

8-13 Yrs

₹ 10-15 LPA

Specialist at Hamly Business Solutions

Thanjavur

8-13 Yrs

₹ 5-10 LPA

Lean Consultant at Sone India Group Of Industries

Kolkata, Mumbai + 1

5-10 Yrs

₹ 6-12 LPA

Process Excellence Lead at Wipro Limited

Gurgaon / Gurugram

8-13 Yrs

₹ 10-15 LPA

Senior Manager at Everise Bpo Services

Delhi/Ncr

3-8 Yrs

₹ 4-9 LPA

Senior Process Excellence Manager at Hexaware Technologies

Pune, Navi Mumbai

10-17 Yrs

₹ 15-30 LPA

Deputy Manager at Wipro

Kolkata

5-9 Yrs

₹ 12-18 LPA

Transformation Lead at Wipro Limited

Noida

5-10 Yrs

₹ 7-12 LPA

Manager Operational Excellence at Piramal Pharmasolutions

Ahmedabad

6-10 Yrs

₹ 8-12 LPA

Wipro Gurgaon / Gurugram Office Locations

View all
Gurgaon Office
Wipro, Plot 480-481, Udyog Vihar, Phase III Gurgaon
Haryana 122016
Gurgaon Office
Wipro, Plot 480-481, Udyog Vihar, Phase III Gurgaon
Haryana 122016

Service Manager/Sr. Service Manager-Process Excellence-Gurgaon

5-10 Yrs

₹ 8.5 - 13L/yr

Gurgaon / Gurugram

7d ago·via naukri.com

Fraud Analyst

1-3 Yrs

Hyderabad / Secunderabad

7hr ago·via naukri.com

Team Lead

3-7 Yrs

Hyderabad / Secunderabad

8hr ago·via naukri.com

Java Back End Developer

4-9 Yrs

₹ 15 - 27.5L/yr

Bangalore / Bengaluru

8hr ago·via naukri.com

Customer Service Executive - Up To 32k: Excellent- English Required Y3

0-5 Yrs

₹ 2.25 - 4L/yr

Kolkata, Mohali, Indore +5 more

9hr ago·via naukri.com

AZURE/AWS DATA Engineer - F2F Interviews (Women)- Hyd/Bang/chennai

5-10 Yrs

Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru

9hr ago·via naukri.com

Immediate Opening For Fresher/Experience-US Mortgage-Pune

0-3 Yrs

Pune

12hr ago·via naukri.com

Immediate Opening For US mortgage-Chennai

5-10 Yrs

Chennai

16hr ago·via naukri.com

Wipro is hiring For UK HR Operations Process

2-6 Yrs

Navi Mumbai

1d ago·via naukri.com

Wipro is hiring For US Payroll Process- Senior Analyst Role

3-8 Yrs

Navi Mumbai

1d ago·via naukri.com
write
Share an Interview