Deputy Manager PEX (Black Belt)

Role & responsibilities :

• Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.
• Driving benchmarking and best practices deployment across accounts.
• Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
• Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
• Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
• Driving projects to improve and maintain the profitability of the process.
• Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
• Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
• Drive standardization practices and ensure strict compliance in internal and client defined processes.
• Ensure all process metrics are met.
• Lead consulting assignments and deliver business value to the customers through quality initiatives.

Critical skills required:

• Should have been in a Six Sigma Black Belt role for 5-7 years or more.

• Certified Six Sigma Black Belt .

• Trained lean practitioner.

• Ability to work in cross functional teams and demonstrated ability to drive change in the process.

• Demonstrated history of working in the outsourcing/offshoring industry or in related fields.

• Experience in managing Quality/ Process Excellence initiatives for Large Engagements.

• Project management experience in driving six sigma and lean projects.

• Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc.

• Excellent oral and written communication skills and should be able to manage internal stakeholders as well as clients.

Note - We are looking for a Quality background candidate, not an operations background. Immediate / Early joiners wil be preferred