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based on 53.2k Reviews

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2552 Wipro Jobs

Process Excellence Consultant

Wipro Limited

 · 

3.7

 based on 53.2k Reviews

8-13 years

Mumbai

1 vacancy

Process Excellence Consultant

Wipro

posted 22d ago

Job Role Insights

Flexible timing

Key skills for the job

Quality Assurance Project Management Cleaning Six Sigma Process Excellence Operational Excellence

+ 9 more

Job Description


   
 Senior Service Manager( Certified Black Belt- Business Excellence(Quality)
  •  
    The Ops & Quality Sr. Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.
    High Level Responsibility area
  • Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
  • Provides analytics support to Business Leaders both onshore and offshore.
  • Drives a continuous improvement culture
  • Manages the innovation/ idea generation platform “MERCURI”
  • Facilitates Process Improvement trainings
  • Supports the business with Quality/Operational excellence initiatives.

    •  Responsibilities: 
  • Understand business processes , analyze data trends and share recommendations with stakeholders
  • Showcase / share skill set & Quality service offerings with stake holders
  • Analyze data on key client operational metrics to understand opportunity for improvement
  • Learn and understand the domain / business to help define process metrics
  • Map processes to identify non-core activities and suggest alternatives and thus help remove waste
  • Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings
  • Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives
  • Be flexible to changes & continuously evaluate to adapt to the culture of the organization
  • Understand and own development needs in consultation with the manager and work to achieve development goals
  • Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work
  • Deliver Lean trainings for Band 3-5 colleagues
  • Deliver need based trainings on Problem solving , Quality concepts & tools
  • Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge
  • Identify Failure modes and help in establishing process controls
  • Design and develop metrics for accurate measurement of work performance
  • Baseline metrics and monitor performance
  • Provide advance data Analytics as per Business Unit / Process requirements
  • Identity opportunities for capacity creation
  • Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
  • Support business to create year on year efficiencies
  • Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
  • Use Six Sigma and Lean tools as required
  • Facilitate / Lead projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies
  • Develop project roadmaps for assigned projects with minimal or no mentoring support
  • Acts as a program manager for BU specific or division level programs

    •  Education: 

  • Graduate in any stream
  • Black belt certified

    •    
     Required Experience  
  • 8+ years of work experience
  • Total work experience of 5 years or more (after Graduation in any discipline)
  • Relevant / industry work experience of 5 years or more
  • Maximum experience should not exceed10 years.
  • Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project
  • Experienced in managing multiple project teams simultaneously


    •  Preferred Experience: 

  • Training and Facilitation Skills and experience
  • Excellent oral, written, cross functional and interpersonal communication skills.
  • Learning ability with customer orientation and a keen eye for process improvement
  • Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems
  • Knowledge of Minitab
  • Knowledge of Access
  • Good knowledge of MS Excel , Power Point and MS Visio



    • Employment Type: Full Time, Permanent

    Read full job description

    Wipro Interview Questions & Tips

    Prepare for Wipro roles with real interview advice

    Top Wipro Process Excellence Consultant Interview Questions

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    View all 2.8k questions

    What people at Wipro are saying

    3.6
     Rating based on 3 Process Excellence Consultant reviews

    Likes

    Good for learning purpose. Got some good team mates and seniors who guide me very well. Transportation facility pickup and drop.

    • Job security - Good
      • +1 more
    Dislikes

    Increments are less and not on time and no arrears for late increment cycle. No opportunity to peruse certification from outside and leadership is also not concern about high attrition. Overall employee centricity is not good.

    • Salary - Poor
      • +2 more
    Read 3 Process Excellence Consultant reviews

    Process Excellence Consultant salary at Wipro

    reported by 9 employees with 1-5 years exp.
    ₹15 L/yr - ₹24.9 L/yr
    15% more than the average Process Excellence Consultant Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 53.2k employees
    64%
    72%
    63%
    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Wipro Benefits

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    Family and Parenting
    Perks and Benefits
    Health Care & Insurance
    Financial & Retirement
    Professional Support
    Vacation and Time off
    Submitted by Employees
    Cafeteria
    Health Insurance
    Free Transport
    Soft Skill Training
    Job Training
    Work From Home +6 more
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