Process Excellence Manager

Position: Process Excellence Manager

bluCognition is an AI/ML based start-up specializing in developing data products leveraging alternative data sources and providing servicing support to our clients in the financial services sector. Founded in 2017, by some very named senior professionals from the financial services industry, the company is headquartered in the US, with the delivery center based in Pune.

We build all our solutions while leveraging the latest technology stack in AI, ML and NLP combined with decades of experience in risk management at some of the largest financial services firms in the world. Our clients are some of the biggest and the most progressive names in the financial services industry.

We are entering a significant growth phase and are looking for individuals with entrepreneurial mindset who want to join us in this exciting journey.

https://www.blucognition.com/

Role Summary: We are seeking a highly skilled and motivated Process Excellence Manager. The ideal candidate will be a Lean Six Sigma Green Belt/Black Belt and will have at least 5 years of experience in process improvement, quality assurance, and team leadership. This role requires a good understanding of Lean Six Sigma methodologies, process mapping, and SOP creation. The successful candidate will be responsible for driving process optimization, ensuring operational excellence, and delivering measurable improvements across the organization.  

Key Responsibilities:

• Lead and mentor the Transactional Quality Assurance team to ensure high performance and continuous improvement.
• Foster a culture of accountability, collaboration, and innovation within the team.
• Monitor and evaluate transactional processes to identify areas for improvement.
• Develop and maintain detailed process maps, workflows, and Standard Operating Procedures (SOPs).
• Create training materials, including presentations, manuals, and e-learning modules, to support process education initiatives.
• Evaluate the effectiveness of training programs through feedback and performance metrics, and make improvements as needed.
• Act as a subject matter expert (SME) for process-related queries and provide ongoing support to teams implementing new processes or tools.
• Identify, analyse, and improve existing business processes to enhance efficiency, reduce costs, and improve quality.
• Lead and/or support Kaizen and Green Belt projects, ensuring successful completion and measurable results.
• Work closely with cross-functional teams to align process improvement initiatives with organizational goals.
• Promote a culture of continuous learning and process excellence across the organization.
• Stay updated on industry best practices and regulatory requirements, particularly those relevant to Telecom sector/industry.

Qualifications:

• Education: Bachelors degree in business, Engineering, Operations Management, or a related field.
• Experience: 5-7 years of experience in leading transactional quality assurance teams. Proven track record of creating process maps, SOPs, and driving process improvement initiatives.
• Certifications: Lean Six Sigma Green Belt certification (Black Belt certification is a plus). Minimum of 2 successfully executed Green Belt projects.
• Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in process mapping tools (e.g., Visio) and data analysis tools (e.g., Minitab, Excel). Ability to manage multiple projects and prioritize effectively.
• Key Competencies: Leadership and team management, Process optimization and innovation, Attention to detail and quality focus, Stakeholder management and collaboration, Data-driven decision-making

Location: D - 3010, Solitaire Business Hub, Viman Nagar, Pune - 411014, Maharashtra, India

Mode of Work: Onsite / Work from Office (WFO)

Working Days: 5 Days a Week - Mondays to Fridays

Shift Timings: Day Shift - 11 AM to 8 PM IST with slight flexibility which could be required at times