WNS Deputy Manager Interview Questions and Answers

Q1. What would yo to do to improve your team’s skill
Ans. 
To improve my team's skills, I would focus on training, mentorship, feedback, and setting clear goals.
• Provide regular training sessions to enhance skills

• Assign mentors to team members for guidance and support

• Offer constructive feedback to help them improve

• Set clear and achievable goals to motivate and track progress
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Q2. How would you manage your team effectively
Ans. 
I would manage my team effectively by setting clear goals, providing regular feedback, fostering open communication, and leading by example.
• Set clear goals and expectations for each team member

• Provide regular feedback and recognition for good work

• Foster open communication and encourage team collaboration

• Lead by example and demonstrate strong work ethic

• Address any conflicts or issues promptly and fairly
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Q1. Share challenges
Ans. 
Managing team dynamics, meeting deadlines, adapting to change
• Balancing multiple priorities

• Handling conflicts within the team

• Adapting to changes in company policies or procedures

• Meeting tight deadlines

• Managing workload effectively
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Q2. How would you manage escalation and what feedback you will share with your team member
Ans. 
I would manage escalation by addressing the issue promptly and effectively communicating feedback to the team member.
• Address the issue promptly to prevent it from escalating further

• Listen to all parties involved to understand the root cause of the escalation

• Provide constructive feedback to the team member on how to prevent similar escalations in the future

• Offer support and guidance to help the team member improve their
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Q1. Roles and responsibilties you perform in current role
Ans. 
In my current role, I oversee daily operations, manage a team, handle customer inquiries, and ensure targets are met.
• Overseeing daily operations

• Managing a team

• Handling customer inquiries

• Ensuring targets are met
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Q2. CTC expectation
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Basic C++, Python, and Excel knowledge test

Case with data is given and need to draw conclusion by doing analysis

Q1. About weakness, strongness, willingness
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Q2. Behavioural round, ability and attitude while handling conflicts
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Q1. What do you know about s2p & P2P
Ans. 
S2P stands for Source-to-Pay and P2P stands for Procure-to-Pay. They are processes used in procurement and finance management.
• S2P involves the entire procurement process from sourcing suppliers to making payments.

• P2P focuses specifically on the purchasing process, from requisition to payment.

• Both S2P and P2P aim to streamline and optimize the procurement and payment processes.

• Examples of S2P tools include SAP Ariba and...read more
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Q2. Explain me in brief about your projects
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Q3. Scenario based questions
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Q4. Why do you want to join wns
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Q1. Difference between RTO and RPO
Ans. 
RTO is the maximum tolerable period of time before data loss is unacceptable, while RPO is the point in time to which data must be restored after a disaster.
• RTO (Recovery Time Objective) is the maximum acceptable downtime for a system or service.

• RPO (Recovery Point Objective) is the maximum acceptable data loss in case of a disaster.

• RTO focuses on how quickly a system can be restored after a disruption.

• RPO focuses on t...read more
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Q1. Why should we hire you
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