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Engaged Employer

Teleperformance

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3.9

based on 27.9k Reviews

313 Teleperformance Jobs

Quality Analyst

Teleperformance (TP)

3.9

based on 27.9k Reviews

3-5 years

₹ 3.25 - 4.25L/yr

Indore

1 vacancy

Quality Analyst

Teleperformance

posted 6hr ago

Job Role Insights

Flexible timing

Key skills for the job

Quality Assurance Orcale Six Sigma Six Sigma Black Belt Calibration Feedback

+ 4 more

Job Description

Roles and Responsibilities

Conduct quality audits, call audits, and root cause analysis to identify areas for improvement.
Perform call calibration exercises to ensure consistency among team members' performance.
Utilize QC tools such as 7QC, Six Sigma methodologies, and quality tools to drive process improvements.
Provide feedback to team members on their performance and suggest training or coaching where necessary.
Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service.

Employment Type: Full Time, Permanent

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Teleperformance Interview Questions & Tips

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People are getting interviews at Teleperformance through

(based on 1.3k Teleperformance interviews)

Job Portal

Walkin

Referral

Recruitment Consultant

Company Website

Campus Placement

26%

24%

16%

21% candidates got the interview through other sources.

High Confidence

What people at Teleperformance are saying

4.2

Rating based on 812 Quality Analyst reviews

Anonymous · Quality Assurance and Testing in Jaipur

Likes

Teleperformance is the nice place to work with job security . working in Teleperformance offers you the opportunities to work with the latest technologies .

Dislikes

Nothing

Read 812 reviews