Quality Analyst

We are hiring for International voice Experience candidates only for Quality Analyst

Job Description:

• international call Auditing, calls & timely feedback's
• Excellent communication.
• BPO health care experience,
• Should have knowledge in providing feedback & call calibration.
• Should have Experience in giving monitoring and live feedback.
• Conduct call audits as per guideline of the business.
• Preparing audit dash boards & report
• Should be Aware about 7QC tools
• Provide regular feedback and coaching based on the performance, and Coach outliers on a one to one basis and give feedback to Team Leader/Manager whenever its required.
• Responsible for generating daily, weekly & monthly reports for internal purposes.
• Ensure the Internal monitoring are in sync with the external scores provided by the clients for the site.
• Calibrate cases internally with the team to ensure minimum difference in the ratings.

Requirements:

• Graduate in any stream.
• Minimum 2 years of experience as a QA
• Should have experience in international voice audit calls, documentation, feedback, reporting, training & coaching.
• The ability to identify gaps and provide inputs to improve performance.
• A keen eye for detail coupled with analytical and problem-solving abilities.
• Good verbal and written communication skills.
• Knowledge of quality audit tools.
• Basic level knowledge of excels reporting.

details

• 24/7 shifts any 9 hours rotational shifts.
• Noida

Interested candidates can share their resume on below mentioned Email only.

please share Relevant resume to ramya.ramya1@teleperformancedibs.com

PH No : 8050980644

Best wishes

Ramya V