Add office photos
i
Teleperformance
Compare
All Filters
311 Teleperformance Jobs
Team Lead
Teleperformance
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Urgently Hiring for Team Leader
Roles and Responsibilities
We will need colleagues with experience in UK Commercial/Business banking, AML/KYC/Loans & Mortgages / Completions
- Manage international processes for team leading, rostering, attrition control, shrinkage control, KPI monitoring, grievance handling, performance review, and metrics management.
- Banking Experience Mandatory.
- Need Back office operation
- Ensure compliance with SLAs (Service Level Agreement) and KPIs (Key Performance Indicators).
- Oversee escalation management and customer satisfaction ratings (CSAT).
- Develop strategies to reduce AHT (Average Handle Time) and improve overall team efficiency.
- Conduct regular performance reviews and provide feedback to team members.
- Open to work in rotational shift
- 5 days working/2 rotational off
Job location :Malad
for more details contact me Samina sayyed-7045468937
or can share your cv@shamina.sayyed@teleperformancedibs.com
Employment Type: Full Time, Permanent
Read full job descriptionTeleperformance Interview Questions & Tips
Prepare for Teleperformance Team Lead roles with real interview advice
People are getting interviews at Teleperformance through
People are getting interviews through
(based on 1.3k Teleperformance interviews) What people at Teleperformance are saying
Rating based on 666 Team Lead
reviews
Anonymous · Sports Staff and Management
in Mohali
It was amazing to relate my knowledge and use them in a practical sense. I loved working in Teleperformance . Teleperformance provides you lot of potential to grow and improve . Working with Teleperformance was itself an experience .
Nothing
Read 666 reviewsTeam Lead salary at Teleperformance
What Teleperformance employees are saying about work life
Teleperformance Benefits
View more benefits
Compare Teleperformance with
Concentrix Corporation
Foundever
Wipro
Genpact
Tech Mahindra
HCLTech
Infosys
TCS
Accenture
IBM
Infosys BPM
WNS
Conneqt Business Solutions
HGS
Omega Healthcare
iEnergizer
Firstsource Solutions
Conduent
IKS Health
IntouchCX
Similar Jobs for you
US/Uk Voice process - WFO only @ Malad
1-2 Yrs
₹ 4 - 4.75L/yr
Mumbai Suburban
Work From Home Based In Gurgaon (Non Voice)
1-5 Yrs
₹ 3 - 3.25L/yr
Gurgaon / Gurugram
Teleperformance Is Hiring - CSE (Chat and Email)
1-5 Yrs
₹ 1.75 - 3L/yr
Gurgaon / Gurugram
