Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Teleperformance Team. If you also belong to the team, you can get access from here

Teleperformance Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

386 Teleperformance Jobs

Team Lead

1-2 years

₹ 4.5 - 5.5L/yr

Goregaon

1 vacancy

Team Lead

Teleperformance

posted 10d ago

Job Role Insights

Flexible timing

Job Description

Urgently Hiring for Team Leader

Roles and Responsibilities
Experience Required in customer service inbond or Travel process

  • Manage international processes for team leading, rostering, attrition control, shrinkage control, KPI monitoring, grievance handling, performance review, and metrics management.
  • Ensure compliance with SLAs (Service Level Agreement) and KPIs (Key Performance Indicators).
  • Oversee escalation management and customer satisfaction ratings (CSAT).
  • Develop strategies to reduce AHT (Average Handle Time) and improve overall team efficiency.
  • Conduct regular performance reviews and provide feedback to team members.
  • 6 days working/1 rotational off

Job location :Malad
for more details contact me Priyanka.Saroj-8879615573
or can share your CV priyanka.saroj@teleperformancedibs.com


Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Team Lead roles with real interview advice

Top Teleperformance Team Lead Interview Questions

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
Q2. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
Q3. Q.9 what do you know about BPO or teleperformance?
View all 537 questions

What people at Teleperformance are saying

3.5
 Rating based on 713 Team Lead reviews

Likes

The job security is good.

Dislikes

The domestic process should be more non partial about the promotions. Because the promotions process is not transparent at all. Those who getting the higher position are corrupted and pollute whole culture of the company. The employee care should be more active and sharp to handle those so called higher production managers.

  • Promotions - Bad
  • +2 more
Read 713 Team Lead reviews

Team Lead salary at Teleperformance

reported by 3.4k employees
₹1.1 L/yr - ₹8 L/yr
44% less than the average Team Lead Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.8k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

Compare Teleperformance with

Concentrix Corporation

3.8
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare

Genpact

3.8
Compare

Tech Mahindra

3.5
Compare

HCLTech

3.5
Compare

Infosys

3.6
Compare

TCS

3.7
Compare

Accenture

3.8
Compare

IBM

4.0
Compare

iEnergizer

4.6
Compare

WNS

3.4
Compare

Infosys BPM

3.6
Compare

Conneqt Business Solutions

3.7
Compare

HGS

3.9
Compare

Omega Healthcare

3.7
Compare

Firstsource Solutions

3.7
Compare

R1 RCM

3.9
Compare

Conduent

3.5
Compare

IKS Health

3.6
Compare

Similar Jobs for you

Corporate Travel Consultant at Cirrus Travels & Holiday LLP

Mumbai, Mumbai Suburban + 1

2-5 Yrs

₹ 4-6 LPA

Team Lead at Teleperformance (TP)

Mohali

1-4 Yrs

₹ 3-4 LPA

Customer Care Executive at Radical Minds

Noida

1-5 Yrs

₹ 2.75-4.5 LPA

Team Lead at Teleperformance (TP)

Mumbai, Goregaon + 1

2-7 Yrs

₹ 1-6 LPA

Distribution at Tata Consultancy Services

Mumbai, Mumbai

1-5 Yrs

₹ 1-5 LPA

Travel Accountant at MGS Technology Private Limited

Pune

2-4 Yrs

₹ 2-4.5 LPA

Customer Service at Ienergizer

Gurgaon / Gurugram

1-5 Yrs

₹ 1.5-3.75 LPA

Associate at WNS GLOBAL SERVICES PRIVATE LIMITED

Navi Mumbai

2-4 Yrs

₹ 3-5 LPA

Travel Expert at Tripoly

Thane

2-4 Yrs

₹ 4-6 LPA

Travel Expert at Tripoly

Surat

2-4 Yrs

₹ 4-6 LPA

Team Lead

1-2 Yrs

₹ 4.5 - 5.5L/yr

Goregaon

10d ago·via naukri.com

Customer service executive |International Voice

1-5 Yrs

₹ 1 - 3.5L/yr

Noida

15hr ago·via naukri.com

HR Generalist || HRBP

1-6 Yrs

Mohali

18hr ago·via naukri.com

Sme Associate

1-6 Yrs

Gurgaon / Gurugram

18hr ago·via naukri.com

CCE - International Chat and Voice Process - Mohali

0-3 Yrs

₹ 1.25 - 3.25L/yr

Mohali, Chandigarh, Panchkula

19hr ago·via naukri.com

Chat Support Executive - GGN

0-1 Yrs

₹ 2.75 - 3.25L/yr

Gurgaon / Gurugram

19hr ago·via naukri.com

Chat Process Executive

0-1 Yrs

₹ 2.5 - 2.75L/yr

Mohali

19hr ago·via naukri.com

Customer Care Executive For L2

1-5 Yrs

₹ 2.75 - 3.25L/yr

Indore

20hr ago·via naukri.com

Customer Support Cum Upselling

1-3 Yrs

₹ 2.75 - 4L/yr

Gurgaon / Gurugram

21hr ago·via naukri.com

Process Trainer

4-9 Yrs

₹ 4.5 - 6.5L/yr

Indore

22hr ago·via naukri.com

Recently Viewed

COMPANY BENEFITS

Bharti Airtel

No Benefits

COMPANY BENEFITS

Bharti Airtel

No Benefits

COMPANY BENEFITS

Bharti Airtel

No Benefits

COMPANY BENEFITS

Bharti Airtel

No Benefits

COMPANY BENEFITS

Bharti Airtel

No Benefits

COMPANY BENEFITS

Bharti Airtel

No Benefits

REVIEWS

iEnergizer

No Reviews

JOBS

Bharti Airtel

No Jobs

REVIEWS

iEnergizer

No Reviews

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent