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Engaged Employer

Teleperformance

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3.9

based on 29.7k Reviews

Video summary

343 Teleperformance Jobs

Team Lead

Teleperformance (TP)

3.9

based on 29.7k Reviews

1-2 years

₹ 4.5 - 5.5L/yr

Goregaon

1 vacancy

Team Lead

Teleperformance

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Amadeus Travel Process Inbound Customer Service Galileo

Job Description

Urgently Hiring for Team Leader

Roles and Responsibilities
Experience Required in customer service inbond or Travel process

Manage international processes for team leading, rostering, attrition control, shrinkage control, KPI monitoring, grievance handling, performance review, and metrics management.
Ensure compliance with SLAs (Service Level Agreement) and KPIs (Key Performance Indicators).
Oversee escalation management and customer satisfaction ratings (CSAT).
Develop strategies to reduce AHT (Average Handle Time) and improve overall team efficiency.
Conduct regular performance reviews and provide feedback to team members.
6 days working/1 rotational off

Job location :Malad
for more details contact me Priyanka.Saroj-8879615573
or can share your CV priyanka.saroj@teleperformancedibs.com

Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

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What people at Teleperformance are saying

3.5

Rating based on 711 Team Lead reviews

Anonymous · Customer Success, Service & Operations in Indore

Likes

The job security is good.

Dislikes

The domestic process should be more non partial about the promotions. Because the promotions process is not transparent at all. Those who getting the higher position are corrupted and pollute whole culture of the company. The employee care should be more active and sharp to handle those so called higher production managers.