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Teleperformance
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Team Lead
Teleperformance
posted 10d ago
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Flexible timing
Key skills for the job
Job Description
Urgently Hiring for Team Leader
Roles and Responsibilities
Experience Required in customer service inbond or Travel process
- Manage international processes for team leading, rostering, attrition control, shrinkage control, KPI monitoring, grievance handling, performance review, and metrics management.
- Ensure compliance with SLAs (Service Level Agreement) and KPIs (Key Performance Indicators).
- Oversee escalation management and customer satisfaction ratings (CSAT).
- Develop strategies to reduce AHT (Average Handle Time) and improve overall team efficiency.
- Conduct regular performance reviews and provide feedback to team members.
- 6 days working/1 rotational off
Job location :Malad
for more details contact me Priyanka.Saroj-8879615573
or can share your CV priyanka.saroj@teleperformancedibs.com
Employment Type: Full Time, Permanent
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What people at Teleperformance are saying
Rating based on 713 Team Lead
reviews
Anonymous · Customer Success, Service & Operations
in Indore
The job security is good.
The domestic process should be more non partial about the promotions. Because the promotions process is not transparent at all. Those who getting the higher position are corrupted and pollute whole culture of the company. The employee care should be more active and sharp to handle those so called higher production managers.
- Promotions - Bad
Team Lead salary at Teleperformance
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₹ 1.25 - 3.25L/yr
Mohali, Chandigarh, Panchkula
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