Customer Support Executive

Role & responsibilities:

• Customer Support: Handle inbound and outbound customer queries regarding travel bookings, reservations, and travel-related services, ensuring customer satisfaction at all times.
• Travel Booking Assistance: Use GDS systems like Amadeus and Galileo to assist customers with flight bookings, hotel reservations, car rentals, and other travel services.
• Issue Resolution: Address customer concerns related to travel itineraries, cancellations, changes, and other travel-related issues in a professional and timely manner.
• Provide Accurate Information: Ensure that all customer interactions are informative and helpful, while adhering to company policies and travel regulations
• Maintain Records: Keep accurate records of customer interactions, transactions, and feedback as per the company's guidelines.

Preferred candidate profile:

Minimum 6 months of experience in a Travel Process (preferred in customer care or support
roles).

GDS Knowledge: Hands-on experience with Amadeus and Galileo is essential.

Communication Skills: Excellent verbal and written communication skills in English. Additional
language skills are a plus.

Perks and benefits :

5.5 Working Days.

Competitive salary package.

Opportunity to work with a growing company in the travel industry.Rotational shifts to ensure
work-life balance.

Dynamic and supportive work environment.