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Assistant Manager Training Soft skills

3-7 years

Bangalore / Bengaluru

1 vacancy

Assistant Manager Training Soft skills

WNS

posted 10hr ago

Job Description

Job Summary

- To identify training needs and manage/co-ordinate/plan/deliver and monitor Communications, Culture orientation, process training & upskilling programmes for all employees

- Reporting to Group Manager / Sr. Group Manager Training

- Ensuring strict and absolute compliance to the training governance plan of the business

- Identifying training and development needs through Product Knowledge Tests & Quality defect analysis

- Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs

- Disbursing Product & Process updates in line with training governance

- Co-ordinate / conduct refresher training based on TNI

- Conducting appraisals

- Devising individual coaching / learning plans

- Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals

- Supervising training delivery during new hire and project transition periods

- Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance

- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers

- Evaluating trainers and training & development programmes through clasroom observation sessions

- Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.)

- Deliver one on one coaching and provide feedback whenever required

- Reporting to Group Manager Training

- Ensuring strict and absolute compliance to the training governance plan of the business

- Identifying training and development needs through Product Knowledge Tests & Quality defect analysis

- Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs

- Disbursing Product & Process updates in line with training governance

- Co-ordinate / conduct refresher training based on TNI

- Conducting appraisals

- Devising individual coaching / learning plans

- Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals

- Supervising training delivery during new hire and project transition periods

- Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance

- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers

- Evaluating trainers and training & development programmes through clasroom observation sessions

- Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.)

- Deliver one on one coaching and provide feedback whenever requiredExperience

- Minimum 3 years of Communications, Soft Skills and process training experience with 1 year in a similar role

- BFS or Healthcare domain experience preferred

Desired Skills

- Excellent Communication Skills

- Excellent Presentation skills

- Excellent Interpersonal skills

- Very good analytical abilities

- Very good problem solving abilities

- Good, working proficiency of MS-Office suite, especially MS-Excel

Certifications

- Any Training Certifications, a plusEnvironmental Requirements

- Flexible to work in a 9 hour rostered shift

- Flexible to work in a 24/7 environment, with a rotational shift (5 day working)

- Ability to go the extra mile and deliver on time


Qualifications


Graduate, Communications - Soft Skills and Cultural Orientation Training Expert


Employment Type: Full Time, Permanent

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Assistant Manager Trainee roles with real interview advice

Top WNS Assistant Manager Trainee Interview Questions

Q1. Different types of constraints and difference between primary key and foreign key?
Q2. What will you check if a person is NRI has come to branch for open a bank account.
Q3. What will you do if you find out a suspicious transaction?
View all 280 questions

What people at WNS are saying

3.3
 Rating based on 8 Assistant Manager Trainee reviews

Likes

They pay you good, you cana manage your work life balance easily

  • Salary - Good
  • +3 more
Dislikes

Cafeteria needs to improve a lot in terms of 24/7 services

  • Promotions - Poor
Read 8 Assistant Manager Trainee reviews

Assistant Manager Trainee salary at WNS

reported by 67 employees with 6-15 years exp.
₹4.3 L/yr - ₹11.2 L/yr
31% more than the average Assistant Manager Trainee Salary in India
View more details

What WNS employees are saying about work life

based on 12k employees
54%
71%
69%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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WNS Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
WNS, Plot 8A, RMZ Centennial, Kundalahalli Main Road,, Whitefield Bengaluru
Karnataka 560048
Bengaluru Office
WNS, Plot 8A, RMZ Centennial, Kundalahalli Main Road,, Whitefield Bengaluru
Karnataka 560048

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