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Fusion CX
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78 Fusion CX Jobs
Team Leader - Training
Fusion CX
posted 7mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Oversee new hire training programs, ensuring successful onboarding and process comprehension.
- Accomplish training throughput for assigned processes, guaranteeing trainees meet performance benchmarks.
- Design and deliver compelling training sessions that result in measurable learning outcomes.
- Gather and analyze feedback from training sessions to refine and enhance future training effectiveness.
- Conduct regular evaluations of trainers, providing insightful feedback to promote their development.
- Regularly assess training needs and develop schedules for continuous education and skill enhancement.
- Engage with trainers, management, and leadership to align training strategies with organizational goals.
- Maintain and manage training materials, ensuring they are up-to-date and effectively meet learning objectives.
- Utilize Training Needs Identification (TNI) and Business Quality Monitoring (BQM) to tailor refresher training programs.
- At least one year of documented experience as a Training Team Leader.
- Exceptional communication and presentation skills, with the ability to break down complex concepts.
- Proven experience in managing and leading teams.
- Strong analytical skills and knowledge of Root Cause Analysis (RCA).
- Proficiency in Excel and PowerPoint, leveraging these tools to track, report, and present training data.
Employment Type: Full Time, Permanent
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