Fusion CX Interview Questions, Process, and Tips for Freshers

I want to join BPO to enhance my communication skills, engage with diverse customers, and contribute to a dynamic team environment.

• I enjoy helping people, and BPO allows me to assist customers with their inquiries and issues.

• The fast-paced environment of a BPO excites me, as it challenges me to think on my feet.

• I am eager to develop my communication skills further, which are crucial in a customer service role.

• Working i...read more

Outbound refers to outgoing communication, while inbound refers to incoming communication.

• Outbound communication involves reaching out to customers or clients, such as making sales calls or sending marketing emails.

• Inbound communication involves receiving messages or inquiries from customers or clients, such as answering phone calls or responding to emails.

• Examples of outbound communication include cold calling, direct...read more

E-commerce refers to buying and selling goods or services over the internet.

• Online transactions

• Digital storefronts

• Payment gateways

• Examples: Amazon, eBay, Shopify

Yes, I have extensive experience with ERP systems and pulling out reports.

• I have worked with various ERP systems such as SAP, Oracle, and Microsoft Dynamics.

• I am proficient in using the reporting tools within these systems to extract data and generate reports.

• For example, in my previous role as a Senior Analyst, I regularly pulled out financial reports using SAP's FICO module.

• I am also comfortable with creating custom ...read more

Yes, I have dealt with both internal and external auditors in my previous roles.

• I have worked closely with internal auditors to ensure compliance with company policies and procedures.

• I have also assisted external auditors during their audits by providing necessary documentation and answering their queries.

• I understand the importance of maintaining accurate records and ensuring transparency during audits.

• I have experien...read more

I report to the General Manager and oversee the work of the team members.

• I report to the General Manager who is my immediate supervisor.

• I oversee the work of the team members and provide guidance and support.

• I communicate with the team members and provide regular updates to the General Manager.

• I am responsible for ensuring that the team meets its goals and objectives.

• I work closely with other departments to ensure that

Yes, I have experience in budgeting.

• I have created and managed budgets for various projects and departments.

• I have experience in forecasting and analyzing financial data.

• I have worked with Excel and other budgeting software.

• I have also presented budget reports to senior management and stakeholders.