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Fusion CX
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I applied via Referral and was interviewed in Aug 2024. There was 1 interview round.
I have 5 years of experience in Workforce Management (WFM) including forecasting, scheduling, and real-time management.
Implemented forecasting models to predict call volumes and staffing requirements
Created optimized schedules to meet service level goals while minimizing costs
Monitored real-time adherence and made adjustments to schedules as needed
Utilized workforce management software such as Verint and Aspect
Collabor...
My daily activities as a Planner and Scheduler involve creating project schedules, monitoring progress, coordinating with team members, and adjusting timelines as needed.
Creating and updating project schedules
Monitoring project progress and identifying any delays
Coordinating with team members to ensure tasks are completed on time
Adjusting timelines and resources as needed to meet project deadlines
Top trending discussions
I appeared for an interview before Dec 2021.
posted on 17 Apr 2021
I applied via Company Website and was interviewed in Oct 2020. There were 5 interview rounds.
I applied via Approached by Company and was interviewed before Jun 2023. There was 1 interview round.
Creating an interface in Python or Java
In Python, create an interface using the 'abc' module and the 'abstractmethod' decorator
In Java, create an interface using the 'interface' keyword
Interfaces define a set of methods that a class must implement
Return is used to exit a function and yield is used to produce a series of values
Return statement is used to exit a function and return a value to the caller
Yield statement is used in generator functions to produce a series of values
Yield is used to create iterators, while return is used to return a value from a function
Example: def generator_function(): yield 1 yield 2 yield 3
Example: def return_function()
I applied via AmbitionBox and was interviewed in Jun 2024. There were 2 interview rounds.
8:10 am- and to good and group discussion
I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.
Coding petarn , coding petarn provide is quality officer
Anny question
posted on 2 Oct 2023
I applied via Company Website and was interviewed in Sep 2023. There were 3 interview rounds.
I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
Online assessment that you have to do before the actual interview
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
Seeking new challenges and growth opportunities
Desire for career advancement
Looking for a new challenge
Seeking growth opportunities
Company restructuring led to role changes
Handling customers involves active listening, empathy, problem-solving, and effective communication.
Listen actively to understand the customer's concerns
Show empathy and understanding towards the customer's situation
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively to ensure the customer's needs are met
Follow up to ensure customer satisfaction
based on 1 interview
Interview experience
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