Fusion CX Planner and Scheduler Interview Questions and Answers

I have 5 years of experience in Workforce Management (WFM) including forecasting, scheduling, and real-time management.

• Implemented forecasting models to predict call volumes and staffing requirements

• Created optimized schedules to meet service level goals while minimizing costs

• Monitored real-time adherence and made adjustments to schedules as needed

• Utilized workforce management software such as Verint and Aspect

• Collabor...read more

My daily activities as a Planner and Scheduler involve creating project schedules, monitoring progress, coordinating with team members, and adjusting timelines as needed.

• Creating and updating project schedules

• Monitoring project progress and identifying any delays

• Coordinating with team members to ensure tasks are completed on time

• Adjusting timelines and resources as needed to meet project deadlines