Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Fusion CX Team. If you also belong to the team, you can get access from here

Fusion CX Verified Tick

Compare button icon Compare button icon Compare
3.5

based on 1.5k Reviews

Filter interviews by

Fusion CX Customer Care Associate Interview Questions and Answers

Updated 29 Jun 2024

Fusion CX Customer Care Associate Interview Experiences

1 interview found

Customer Care Associate Interview Questions & Answers

user image Anonymous

posted on 29 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Personality test for sale
    • Add your answer
  • Q2. Talking skills test
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Introduction your self
    • Add your answer
  • Q2. About experience
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Sale experience
    • Add your answer
  • Q2. Computer basic knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Care Associate Jobs at Fusion CX

View all

Top trending discussions

View All
Interview Tips & Stories
2w
honestword
·
ex -
Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
Got a question about Fusion CX?
Ask anonymously on communities.

Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

TransUnion user image Anonymous

posted on 7 Oct 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Assignment 

Online assessment that you have to do before the actual interview

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

    • Answered by AI
    Add your answer
  • Q2. Why did you leave your past job
  • Ans. 

    Seeking new challenges and growth opportunities

    • Desire for career advancement

    • Looking for a new challenge

    • Seeking growth opportunities

    • Company restructuring led to role changes

    • Answered by AI
    Add your answer

Customer Service Associate Interview Questions & Answers

Lumen Technologies user image Anonymous

posted on 4 Dec 2023

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction
    • Add your answer
Round 3 - Aptitude Test 

Aptitude questions/English test

Round 4 - One-on-one 

(1 Question)

  • Q1. With team leader. They'll ask about your past experience and JD
    • Add your answer
Round 5 - One-on-one 

(1 Question)

  • Q1. Final round was with the manager
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Manager was rude

Customer Care Executive Interview Questions & Answers

Atlassian user image Anonymous

posted on 4 Jun 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. How can you handeling the customer
  • Ans. 

    Handling customers involves active listening, empathy, problem-solving, and effective communication.

    • Listen actively to understand the customer's concerns

    • Show empathy and understanding towards the customer's situation

    • Offer solutions or alternatives to resolve the issue

    • Communicate clearly and effectively to ensure the customer's needs are met

    • Follow up to ensure customer satisfaction

    • Answered by AI
    View 1 more answer
  • Q2. Where do u see after 5years?
    • Add your answer
  • Q3. To grow more in my past life & want tp be a good positions
    • Add your answer

Customer Care Executive Interview Questions & Answers

Adecco Group user image Anonymous

posted on 10 Oct 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - Self introduce 

(5 Questions)

  • Q1. What's your strength and weakness
    • Add your answer
  • Q2. About the company structure
    • Add your answer
  • Q3. About the company
    • Add your answer
  • Q4. Turnover for last one year
    • Add your answer
  • Q5. Some interesting questions
    • Add your answer

Interview Preparation Tips

Topics to prepare for Adecco Group Customer Care Executive interview:
  • About the company and turnover
Interview preparation tips for other job seekers - Now a days all are asking about the recommendations.... There are not at seeing the our talent

Customer Service Associate Interview Questions & Answers

Lumen Technologies user image Anonymous

posted on 6 Jul 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

They send you a link to take an aptitude test.. after that they will send you your result.

Round 3 - Coding Test 

Ther were 3 other after behavior test , there were 3 games .. math, puzzle and a memory test game

Interview Preparation Tips

Interview preparation tips for other job seekers - Just make sure you look at camera not your screen .
More about working at Fusion CX

Fusion CX Interview FAQs

How many rounds are there in Fusion CX Customer Care Associate interview?
Fusion CX interview process usually has 3 rounds. The most common rounds in the Fusion CX interview process are One-on-one Round and HR.
How to prepare for Fusion CX Customer Care Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Fusion CX. The most common topics and skills that interviewers at Fusion CX expect are Attrition Management, Bolt, Capsules, Fmea and SAP Finance.
What are the top questions asked in Fusion CX Customer Care Associate interview?

Some of the top questions asked at the Fusion CX Customer Care Associate interview -

  1. Personality test for s...read more
  2. Computer basic knowle...read more
  3. Sale experie...read more

Tell us how to improve this page.

Fusion CX Interviews By Designations

Interview Questions for Popular Designations

Interview Questions from Similar Companies

TCS Interview Questions
3.7
 • 10.2k Interviews
Tech Mahindra Interview Questions
3.6
 • 3.8k Interviews
HCLTech Interview Questions
3.5
 • 3.7k Interviews
Genpact Interview Questions
3.9
 • 3k Interviews
Teleperformance Interview Questions
3.9
 • 1.7k Interviews
Concentrix Corporation Interview Questions
3.8
 • 1.6k Interviews
WNS Interview Questions
3.4
 • 957 Interviews
Infosys BPM Interview Questions
3.7
 • 918 Interviews
EXL Service Interview Questions
3.7
 • 716 Interviews
Sutherland Global Services Interview Questions
3.7
 • 599 Interviews
View all
Fusion CX Customer Care Associate Salary
based on 76 salaries
₹0.9 L/yr - ₹2.5 L/yr
42% less than the average Customer Care Associate Salary in India
View more details

Fusion CX Customer Care Associate Reviews and Ratings

based on 24 reviews

3.2/5

Rating in categories

2.4

Skill development

2.8

Work-Life balance

2.4

Salary & Benefits

2.3

Job Security

2.9

Company culture

2.1

Promotions/Appraisal

2.6

Work Satisfaction

Explore 24 Reviews and Ratings
Customer Care Associate Jobs at Fusion CX
Customer Care Associate

Noida

2-7 Yrs

Not Disclosed

Explore more jobs
Fusion CX Salaries in India
Customer Care Executive
367 salaries
unlock blur

₹0.7 L/yr - ₹3.2 L/yr

Customer Service Associate
205 salaries
unlock blur

₹0.9 L/yr - ₹2.8 L/yr

Quality Analyst
188 salaries
unlock blur

₹1 L/yr - ₹6 L/yr

Team Lead
184 salaries
unlock blur

₹1.4 L/yr - ₹4.6 L/yr

Customer Service Executive
177 salaries
unlock blur

₹1 L/yr - ₹2.6 L/yr

Explore more salaries
Compare Fusion CX with

WNS

3.4
Compare

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Sutherland Global Services

3.7
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Did you find this page helpful?
Yes No
write
Share an Interview