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Lumen Technologies Customer Service Associate Interview Questions and Answers

Updated 12 Mar 2024

Lumen Technologies Customer Service Associate Interview Experiences

2 interviews found

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction
Round 3 - Aptitude Test 

Aptitude questions/English test

Round 4 - One-on-one 

(1 Question)

  • Q1. With team leader. They'll ask about your past experience and JD
Round 5 - One-on-one 

(1 Question)

  • Q1. Final round was with the manager

Interview Preparation Tips

Interview preparation tips for other job seekers - Manager was rude
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

They send you a link to take an aptitude test.. after that they will send you your result.

Round 3 - Coding Test 

Ther were 3 other after behavior test , there were 3 games .. math, puzzle and a memory test game

Interview Preparation Tips

Interview preparation tips for other job seekers - Just make sure you look at camera not your screen .

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Aug 2020. There were 7 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. If I tell that, it won’t be thrill, u will not prepare so directly attend and know abt the questions

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. I was asked below questions : please introduce yourself,introduce to you favourite place,your words on indias educational system,if cx is very irritated what will you do,if cx is asking anything and you d...

Interview Preparation Tips

Interview preparation tips for other job seekers - It was awesome

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - So, this is specially for the freshers, who prepares for an interview, however its not much needed to prepare. You just have to keep 5 points in your mind, whenever you are appearing for an interview.
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.

Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.

I applied via Walk-in and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical background experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - It's very friendly interview

I applied via Walk-in and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about, salary expietion, city introduction, custom service importance, vodafone basic details
  • Q2. Basic computer knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Confident levels very important

I applied via Recruitment Consultant and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about ur self
  • Q2. Tell me about the bpo
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting a third-party company to handle specific business processes.

    • BPOs can handle a variety of processes such as customer service, technical support, and data entry.

    • Companies outsource to BPOs to save costs and improve efficiency.

    • BPOs are often located in countries with lower labor costs, such as India and the Philippines.

    • BPOs may operate onshore, nearshore...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - keep clam and answer smartly

I was interviewed before Mar 2021.

Round 1 - HR 

(10 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Why should we hire you?
  • Q4. Share details of your previous job.
  • Q5. Why are you looking for a change?
  • Q6. Where do you see yourself in 5 years?
  • Q7. What are your strengths and weaknesses?
  • Q8. Tell me about yourself.
  • Q9. Plz explain daily routine
  • Ans. 

    My daily routine involves assisting customers, handling inquiries, and resolving complaints.

    • Check emails and voicemails for any customer inquiries or complaints

    • Assist customers with their needs and provide solutions to their problems

    • Handle billing and payment transactions

    • Maintain a clean and organized work area

    • Attend team meetings and training sessions to improve customer service skills

  • Answered by AI
  • Q10. Plz explain dehli metro
  • Ans. 

    Delhi Metro is a rapid transit system serving Delhi and its satellite cities in the National Capital Region of India.

    • Delhi Metro has a total of 10 lines and 285 stations.

    • It is the largest and busiest metro network in India.

    • The first line of Delhi Metro was opened in 2002.

    • It has both elevated and underground sections.

    • Delhi Metro has made commuting easier and faster for millions of people in Delhi and NCR.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - My thinking is very good and interview is very interesting .

I applied via Referral and was interviewed in Mar 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is communication skill

Interview Preparation Tips

Interview preparation tips for other job seekers - We have to improve our personality to apply any job, and develope your skills always, adaptability skills etc
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Lumen Technologies Interview FAQs

How many rounds are there in Lumen Technologies Customer Service Associate interview?
Lumen Technologies interview process usually has 4 rounds. The most common rounds in the Lumen Technologies interview process are Resume Shortlist, Aptitude Test and One-on-one Round.
How to prepare for Lumen Technologies Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Lumen Technologies. The most common topics and skills that interviewers at Lumen Technologies expect are US Shift, Bpo Voice, Complaint Handling, Customer Complaints and Customer Experience.

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Lumen Technologies Customer Service Associate Interview Process

based on 2 interviews

Interview experience

2.5
  
Poor
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