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Lumen Technologies Customer Service Associate Interview Questions and Answers

Updated 12 Mar 2024

Lumen Technologies Customer Service Associate Interview Experiences

2 interviews found

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction
Round 3 - Aptitude Test 

Aptitude questions/English test

Round 4 - One-on-one 

(1 Question)

  • Q1. With team leader. They'll ask about your past experience and JD
Round 5 - One-on-one 

(1 Question)

  • Q1. Final round was with the manager

Interview Preparation Tips

Interview preparation tips for other job seekers - Manager was rude
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

They send you a link to take an aptitude test.. after that they will send you your result.

Round 3 - Coding Test 

Ther were 3 other after behavior test , there were 3 games .. math, puzzle and a memory test game

Interview Preparation Tips

Interview preparation tips for other job seekers - Just make sure you look at camera not your screen .

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview questions from similar companies

I applied via Company Website and was interviewed before Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. Why should you hire you?
  • Q2. 2. There are many more companies why you want to join BT?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be natural and keep it simple.
You need to have a positive attitude and calm.
Don't be over confident.

I applied via Naukri.com and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. While there were many, I would like to ponder upon the classic question which I was asked, that is, why British Telecom and what exactly was my goal in life.
  • Q2. Others included typical questions that was asked to me like introduction, strength and weaknesses, hobbies, situation-based questions, like what would I do if so and so were the case.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just keep yourself calm and speak from your heart. Remember whatever organization you are being interviewed by, it's not your last option. Prepare some basic answers of some commonly asked questions which you would be able to find anywhere in the internet and I think you'll do good.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - Aptitude Test 

Reasoning, Email, grammar

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

There were a Aptitude test for 20 tick mark questions online.

Round 3 - Group Discussion 

There is a group discussion round after aptitude test if you have cleared.

Round 4 - HR 

(3 Questions)

  • Q1. There is a HR round after Group Discussion
  • Q2. What is Your Salary Expectation
  • Q3. Can you Join early if possible?

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep updated about your current job work and the job description they have provided to you.

I applied via Campus Placement and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic Questions of OS, OOPs Conepts, datastructures and Algorithms

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn every topic thoruoghly, they ask little of everything for internship

Interview Preparation Tips

Round: PRE placement
Experience: Was accepted through the pre placement offer after a satisfactory internship during the summer.
There was a small test after the internship. Work done in the internship in co-ordination with mentor, employees and manager has more weight-age.

General Tips: Just brush up on your fundamentals. The questions asked will just be a direct or indirect applications of what you have learnt. Good programming practice is also needed.
Good knowledge about Operating systems, Data structures, Networking and Programming is what they generally look for while hiring.
A good internship project helped in securing the PPO.
Skills:
College Name: NIT Surathkal

I appeared for an interview before Apr 2021.

Round 1 - Face to Face 

(7 Questions)

Round duration - 60 minutes
Round difficulty - Easy

Technical Interview round with questions on OOPS and OS mainly.

  • Q1. What are Little Endian and Big Endian in the context of computer architecture?
  • Ans. 

    Little Endian and Big Endian refer to the order in which bytes are stored in computer memory.

    • Little Endian stores the least significant byte first, while Big Endian stores the most significant byte first.

    • Little Endian is commonly used in x86 architecture, while Big Endian is used in architectures like SPARC and PowerPC.

    • Endianness can affect data transmission between systems with different byte orders.

  • Answered by AI
  • Q2. Write a program to determine if your system is little-endian or big-endian.
  • Ans. 

    Program to determine system's endianness

    • Check the endianness by storing a multi-byte integer and checking the byte order

    • Use bitwise operations to extract the least significant byte

    • If the least significant byte is at the lowest memory address, it's little-endian

    • If the least significant byte is at the highest memory address, it's big-endian

  • Answered by AI
  • Q3. What is the volatile keyword in programming?
  • Ans. 

    The volatile keyword in programming is used to indicate that a variable's value can be changed unexpectedly.

    • Volatile keyword is used in multithreaded programming to prevent compiler optimizations on variables that can be changed by other threads.

    • It tells the compiler not to cache the variable's value in a register, ensuring that every access is made to the variable's memory location.

    • Commonly used in embedded systems pr...

  • Answered by AI
  • Q4. What is the use of a function pointer in C?
  • Ans. 

    Function pointers in C are used to store the address of functions, allowing for dynamic function calls and callbacks.

    • Function pointers can be used to implement callbacks in event-driven programming.

    • They can be used to switch between different functions at runtime.

    • Function pointers are commonly used in implementing data structures like function pointers in an array of function pointers.

    • Example: void (*funcPtr)(int) = &a

  • Answered by AI
  • Q5. Design a data structure to implement multi-threading.
  • Ans. 

    Design a data structure for multi-threading

    • Use a thread-safe queue to manage tasks for each thread

    • Implement a lock or semaphore to control access to shared resources

    • Consider using condition variables for synchronization

    • Use atomic operations for shared variables to prevent race conditions

  • Answered by AI
  • Q6. What does a kernel do?
  • Ans. 

    The kernel is the core component of an operating system that manages system resources and provides a bridge between software and hardware.

    • Manages system resources such as CPU, memory, and I/O devices

    • Provides a bridge between software applications and hardware components

    • Handles tasks such as process scheduling, memory management, and device drivers

    • Controls communication between hardware and software layers

  • Answered by AI
  • Q7. What is a storage class in programming?
  • Ans. 

    A storage class in programming defines the scope and lifetime of variables.

    • Storage classes include auto, register, static, and extern.

    • Auto variables are created when a function is called and destroyed when the function ends.

    • Register variables are stored in CPU registers for faster access.

    • Static variables retain their value between function calls.

    • Extern variables are declared outside of any function and can be accessed

  • Answered by AI
Round 2 - HR 

Round duration - 30 minutes
Round difficulty - Easy

HR round with typical behavioral problems.

Interview Preparation Tips

Eligibility criteriaAbove 7 CGPANVIDIA interview preparation:Topics to prepare for the interview - Data Structures, Algorithms, Operating Systems, Aptitude, OOPSTime required to prepare for the interview - 6 monthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewSelected

Skills evaluated in this interview

Interview Preparation Tips

Skills: Networking, OS, Linux kernel
College Name: NA

Lumen Technologies Interview FAQs

How many rounds are there in Lumen Technologies Customer Service Associate interview?
Lumen Technologies interview process usually has 4 rounds. The most common rounds in the Lumen Technologies interview process are Resume Shortlist, Aptitude Test and One-on-one Round.
How to prepare for Lumen Technologies Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Lumen Technologies. The most common topics and skills that interviewers at Lumen Technologies expect are US Shift, Bpo Voice, Complaint Handling, Customer Complaints and Customer Experience.

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Lumen Technologies Customer Service Associate Interview Process

based on 2 interviews

Interview experience

2.5
  
Poor
View more

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