Lumen Technologies Customer Service Associate Interview Questions and Answers

Interview preparation tips for other job seekers - Just keep yourself calm and speak from your heart. Remember whatever organization you are being interviewed by, it's not your last option. Prepare some basic answers of some commonly asked questions which you would be able to find anywhere in the internet and I think you'll do good.

Interview preparation tips for other job seekers - Keep updated about your current job work and the job description they have provided to you.

General Tips: It was challenging for me to get into this company. I was rejected around 10-11 times before i got placed in this company. So finding out the reason and to overcome it in the next company was the challenging task.
For getting into this company you should have the knowledge of OS, Database,Networks and OOP concepts. "Job profile was software developer.
The questions asked to me were related to OS concepts like deadlocks process and threads n all. From networks they asked me about the wifi drivers installed in your system. They asked about dynamic programming and they gave me one question to solve using dynamic programming. Then they asked me to write two more codes . From database they asked me about the errors which we will get if we do these things in the table. They asked me about the hashmap and how does it work and why it takes constant time in data retrieval. They asked me about the OOPs concepts and the virtual class implementation in detail. In short they asked me questions from every field."
Skill Tips: For the interviews karumanchi is the best book.
Presentation skills matters alot. No matter how much u know, presenating your knowledge in front of the interviewer matters alot. Speaking very fast during an interview may lead you to rejections (personal experience).
Skills:
College Name: NIT Surathkal

Round: PRE placement
Experience: Was accepted through the pre placement offer after a satisfactory internship during the summer.
There was a small test after the internship. Work done in the internship in co-ordination with mentor, employees and manager has more weight-age.

General Tips: Just brush up on your fundamentals. The questions asked will just be a direct or indirect applications of what you have learnt. Good programming practice is also needed.
Good knowledge about Operating systems, Data structures, Networking and Programming is what they generally look for while hiring.
A good internship project helped in securing the PPO.
Skills:
College Name: NIT Surathkal

Round: Resume Shortlist
Tips: It will be good to have a GPA of 8 and above

Round: Test
Experience: Questions were easy it were good at C and basic maths. Questions were distributed on all aspects of computer science such as Operating Systems, Few Output Question, Data Structures and Application layer networking . In basic aptitude most questions fall under Probability, distance and time and few others.
Duration: 60 minutes
Total Questions: 50

Skills: Communication, Basic Coding, Math Puzzle
College Name: NIT Surathkal

Round: Test
Experience: The test was MCQ type. It comprised of questions from Operating Systems, Data Structures, Microprocessors, logical Reasoning, Aptitude and Computer Networks. No negative marking was there.
Tips: One needs to be fast as you can't spend much time on one question.
Duration: 60 minutes
Total Questions: 50

Round: Technical Interview
Experience: I was given 2 coding questions to solve and basics of oops, operating systems, data structures and networks were asked. 3-4 questions were asked in each topic mentions above. The interviewer also asked 2 puzzles which were the standard ones. He first asked me if I knew the topic or not, then only he asked me questions about it. But that doesn't mean that you can skip all the above mentions topics.
Tips: Be relaxed and confident and try to discuss your approach with the interviewer.

Round: Technical Interview
Experience: 2 Coding questions and 3-4 questions from operating systems and networks.Questions also from the mentioned projects.

Round: HR Interview
Experience: Standard HR interview with questions like what Cisco does and why they should hire you. He also asked me questions from the CV.

Tips: Be confident and mug up your cv well

Round: HR Interview
Experience: It was just a formality where he just asked about my background and whether I would be able to move to bangalore and Why I want to join Cisco.

Skills: Confidence, Problem Solving Skills, Operating System Basics, Coding Skills, Object Oriented Programming (OOP) Basics, Computer Networking, Data Strrutures
College Name: IIT Guwahati