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BT Business

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based on 1.3k Reviews

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BT Business Customer Service Associate Interview Questions and Answers

Updated 23 Jul 2024

BT Business Customer Service Associate Interview Experiences

3 interviews found

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 23 Jul 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - Aptitude Test 

Reasoning, Email, grammar

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 10 Mar 2021

I applied via Naukri.com and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. While there were many, I would like to ponder upon the classic question which I was asked, that is, why British Telecom and what exactly was my goal in life.
    • Add your answer
  • Q2. Others included typical questions that was asked to me like introduction, strength and weaknesses, hobbies, situation-based questions, like what would I do if so and so were the case.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just keep yourself calm and speak from your heart. Remember whatever organization you are being interviewed by, it's not your last option. Prepare some basic answers of some commonly asked questions which you would be able to find anywhere in the internet and I think you'll do good.

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Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 5 Apr 2021

I applied via Company Website and was interviewed before Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. Why should you hire you?
    • Add your answer
  • Q2. 2. There are many more companies why you want to join BT?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be natural and keep it simple.
You need to have a positive attitude and calm.
Don't be over confident.

Top trending discussions

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Engineering - Software & QA
2w (edited)
unsurpassedalbert
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·
works at
TCS
Trying to switch after 8 years
I have been working in IT INDUSTRY for 8 years in the same Company I always thought about stability and a secure job that's the reason. I never tried to switch but now due to family expenses I need to change companies in any conditions. Please can anybody suggest the companies with the same stability and security of jobs in the IT sector Worked in the following domains till now Hitech domain Banking(BFSI) domain Telecom - Verizon
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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Lumen Technologies user image Anonymous

posted on 4 Dec 2023

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction
    • Add your answer
Round 3 - Aptitude Test 

Aptitude questions/English test

Round 4 - One-on-one 

(1 Question)

  • Q1. With team leader. They'll ask about your past experience and JD
    • Add your answer
Round 5 - One-on-one 

(1 Question)

  • Q1. Final round was with the manager
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Manager was rude

Customer Service Associate Interview Questions & Answers

Lumen Technologies user image Anonymous

posted on 6 Jul 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

They send you a link to take an aptitude test.. after that they will send you your result.

Round 3 - Coding Test 

Ther were 3 other after behavior test , there were 3 games .. math, puzzle and a memory test game

Interview Preparation Tips

Interview preparation tips for other job seekers - Just make sure you look at camera not your screen .

Customer Support Associate Interview Questions & Answers

TransPerfect user image Anonymous

posted on 24 Oct 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant

Round 1 - Aptitude Test 

Aptitude test with multiple questions with grammar and punctuation

Customer Relation Officer Interview Questions & Answers

TransPerfect user image mrunal harmalkar

posted on 6 Jun 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
No response
Round 1 - Technical 

(2 Questions)

  • Q1. Last working experience
    • Add your answer
  • Q2. How you handle situations
    • Add your answer

Customer Service Associate Interview Questions & Answers

Lumen Technologies user image Anonymous

posted on 4 Dec 2023

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction
    • Add your answer
Round 3 - Aptitude Test 

Aptitude questions/English test

Round 4 - One-on-one 

(1 Question)

  • Q1. With team leader. They'll ask about your past experience and JD
    • Add your answer
Round 5 - One-on-one 

(1 Question)

  • Q1. Final round was with the manager
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Manager was rude

Customer Service Associate Interview Questions & Answers

Lumen Technologies user image Anonymous

posted on 6 Jul 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Aptitude Test 

They send you a link to take an aptitude test.. after that they will send you your result.

Round 3 - Coding Test 

Ther were 3 other after behavior test , there were 3 games .. math, puzzle and a memory test game

Interview Preparation Tips

Interview preparation tips for other job seekers - Just make sure you look at camera not your screen .
More about working at BT Business

BT Business Interview FAQs

How many rounds are there in BT Business Customer Service Associate interview?
BT Business interview process usually has 1 rounds. The most common rounds in the BT Business interview process are Aptitude Test.

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People are getting interviews through

based on 3 BT Business interviews
Company Website
Job Portal
33%
33%
34% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

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BT Business Customer Service Associate Salary
based on 45 salaries
₹2.2 L/yr - ₹6 L/yr
36% more than the average Customer Service Associate Salary in India
View more details

BT Business Customer Service Associate Reviews and Ratings

based on 12 reviews

4.0/5

Rating in categories

2.7

Skill development

2.7

Work-Life balance

3.7

Salary & Benefits

2.7

Job Security

3.6

Company culture

2.5

Promotions/Appraisal

2.4

Work Satisfaction

Explore 12 Reviews and Ratings
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