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BT Business Customer Service Advisor Interview Questions and Answers

Updated 19 Feb 2023

BT Business Customer Service Advisor Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Interviewer asked about the happiest day of my life barring my birthday.

Round 3 - One-on-one 

(2 Questions)

  • Q1. The final round was one on one round with ops manager. He basically asked questions related to my work experience and scenario based questions. Being a mother, he was concerned about whether I will be abl...
  • Q2. First question was to give a brief introduction about myself

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills have to be on point, don't use fillers and repeat same words.

I applied via Recruitment Consulltant and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. It was taken by one of the recruiter from BT and they generally asked about my work experience and what all I did there.
Round 2 - HR 

(1 Question)

  • Q1. 4 persons were there on a team call. CS operation and HR asked few questions and it was merely 10 minutes interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Work pressure is so much if you are comparing it to any other captive units.

Customer Service Advisor Interview Questions Asked at Other Companies

asked in iEnergizer
Q1. How can you handle a Aggressive Customer?
Q2. What do you know about concentrix?
asked in iEnergizer
Q3. What is Customer Service?
asked in iEnergizer
Q4. What is inbound and outbound?
asked in Sainsburys
Q5. Situations where you provided good customer services?

Interview questions from similar companies

I applied via Company Website and was interviewed in Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

About knowledge test

Round 3 - Group Discussion 

Particular topic for exmple covid-19

Round 4 - Technical 

(1 Question)

  • Q1. Computer type questions

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Advisor interview:
  • PGDCA
Interview preparation tips for other job seekers - Hlo sir im fresher I want this job for my future

I applied via Naukri.com and was interviewed in Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Call for interview 

(1 Question)

  • Q1. First introduction, then some cross questions regarding to your hobby,native place etc.And some questions about your work interests &knowledge.
Round 3 - Computer test 

(1 Question)

  • Q1. There will be some language listening &writing skill test .

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on your word, whatever the questions will be.Actually they test your skill on english language& the way of talking, because this job title is customer service associates .
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service advisor with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to remain calm and professional in high-pressure situations

    • Proven track record of exceeding customer satisfaction goals

    • Example: In my previous role at XYZ Company, I consistently received positive feedback fr...

  • Answered by AI
  • Q2. Why did you leave your last company?
  • Ans. 

    Seeking new challenges and opportunities for growth.

    • Desire for career advancement

    • Looking for a new challenge

    • Seeking better work-life balance

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Describe your previous KPI
  • Ans. 

    Handled an average of 50 customer inquiries per day with a 95% resolution rate

    • Maintained a high level of customer satisfaction by resolving issues efficiently

    • Met or exceeded daily targets for number of inquiries handled and resolution rate

    • Utilized effective communication skills to address customer concerns and provide solutions

  • Answered by AI
  • Q2. Why do you want to join tech-m?
  • Ans. 

    I want to join tech-m because of its reputation for innovation and commitment to customer satisfaction.

    • I am impressed by tech-m's track record of developing cutting-edge technology solutions.

    • I am excited about the opportunity to work in a dynamic and fast-paced environment.

    • I believe that tech-m's focus on customer satisfaction aligns with my own values and goals.

    • I am eager to contribute my skills and expertise to help

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you wish to work for tech-m, please keep your brain at home. No use there. if you dont use your brain you will have fun and enjoy. If you use it, you will only get frustrated. Management is not at all organised. If you get selected just follow what they say. Politics? Yes there is lot

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - So, this is specially for the freshers, who prepares for an interview, however its not much needed to prepare. You just have to keep 5 points in your mind, whenever you are appearing for an interview.
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.

Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.

I applied via Walk-in and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about, salary expietion, city introduction, custom service importance, vodafone basic details
  • Q2. Basic computer knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Confident levels very important

I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why do you think you are appropriate for this job?
  • Q2. I am a fresher and it's a great opportunity for me to work in a such a big organisation and starting my career with Wipro.. And as an answer to your question about the designation then I would say that lea...
  • Q3. Why this job is important for you?
  • Q4. As everyone want to get established in life I too have a dream of self establishment and starting my career with this big Organisation with a good salary which I was told I would get if I am selected is li...

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be confident. Try to be optimistic and show your strength as your weakness if they ask you about your weakness.

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. What you know about you

Interview Preparation Tips

Interview preparation tips for other job seekers - When you want to give interview first know what you want to say there

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Group discussion and operational then HR round

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication required.

BT Business Interview FAQs

How many rounds are there in BT Business Customer Service Advisor interview?
BT Business interview process usually has 3 rounds. The most common rounds in the BT Business interview process are Resume Shortlist, One-on-one Round and HR.
How to prepare for BT Business Customer Service Advisor interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at BT Business. The most common topics and skills that interviewers at BT Business expect are Customer Handling, Customer Satisfaction, Customer Service, Operations and inbound.

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BT Business Customer Service Advisor Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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BT Business Customer Service Advisor Salary
based on 59 salaries
₹2.2 L/yr - ₹5.4 L/yr
28% more than the average Customer Service Advisor Salary in India
View more details

BT Business Customer Service Advisor Reviews and Ratings

based on 5 reviews

3.2/5

Rating in categories

2.7

Skill development

2.9

Work-life balance

2.7

Salary

2.9

Job security

2.7

Company culture

2.4

Promotions

2.1

Work satisfaction

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