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BT Business Service Request Coordinator Interview Questions and Answers

Updated 4 Aug 2023

BT Business Service Request Coordinator Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. 1st Round: Jeopardy Management Accountability of Service Request Coordinator D/B LAN & WAN, SLA & OLA, KPI & KRA. HOW ROUTER WORK IN WAN SERVICE. What do you understand by Service Request Management. You a...
  • Q2. Ops round : What do you understand by RACI How jeopardy management works.
  • Q3. HR round salary discussion
  • Q4. What are the products of BT. How Global Business Service in BT is different from Operational work.
  • Ans. 

    BT offers a wide range of products and services including broadband, TV, mobile, and IT solutions.

    • BT's products include broadband internet, TV services, mobile phone plans, and IT solutions for businesses.

    • Global Business Services in BT focuses on providing strategic support and solutions to help businesses operate more efficiently and effectively.

    • Operational work in BT involves day-to-day tasks and activities to ensure...

  • Answered by AI

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Amcat assessment was there with basic science and stuff.

Round 3 - One-on-one 

(2 Questions)

  • Q1. About oneself and current job.
  • Q2. Few questions related company's process.
Round 4 - One-on-one 

(2 Questions)

  • Q1. Hiring company profile and services offered.
  • Q2. About jeopardy management.
Round 5 - HR 

(1 Question)

  • Q1. Salary and LOB discussion.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive and give your best. They see if you can handle tough situations.

Service Request Coordinator Interview Questions Asked at Other Companies

asked in BT Business
Q1. What are the products of BT. How Global Business Service in BT is ... read more
asked in Wipro
Q2. Speak for 2 minutes on the given topic.

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. They are asking for my previous experience details & FTTH,NLD,MT, related questions

I applied via Naukri.com and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Oprical fiber

Interview Preparation Tips

Interview preparation tips for other job seekers - All question od OFC project , Rout survey, ROW solve, T&D (HDD, OT) ,blowing ,spliceing,chamber & Rout markar installation,Rout AT, and all rout document part

I applied via Approached by Company and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About your self Past job Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Br positive are you selected. A interview though but not impossible.

Interview Questionnaire 

23 Questions

  • Q1. Bill of material of 1 KM 11 KV line
  • Ans. 

    The bill of material for a 1 KM 11 KV line includes various components such as conductors, insulators, transformers, and poles.

    • Conductors: Copper or aluminum cables used to transmit electricity.

    • Insulators: Materials like porcelain or polymer used to support and isolate the conductors.

    • Transformers: Devices used to step up or step down the voltage.

    • Poles: Structures to support the conductors and maintain their position.

    • Ot...

  • Answered by AI
  • Q2. Bill of material of 1 KM AB cable line
  • Ans. 

    The bill of material for a 1 KM AB cable line includes various components.

    • The cable itself

    • Insulators

    • Connectors

    • Poles or towers

    • Grounding equipment

    • Hardware such as bolts and clamps

    • Tools for installation

    • Safety equipment

    • Transportation costs

    • Labor costs

  • Answered by AI
  • Q3. Bill of material of 1KM underground line 33 KV ,11,KV,LT lines
  • Ans. 

    The bill of material for a 1KM underground line with 33KV, 11KV, and LT lines.

    • The bill of material should include all necessary components for the underground line.

    • Components may include cables, transformers, switchgear, and other electrical equipment.

    • The quantity of each component should be specified in the bill of material.

    • The bill of material should also include any necessary accessories such as clamps, connectors,

  • Answered by AI
  • Q4. Testing commissioning of RMU ,relay setting
  • Ans. 

    Testing and commissioning of RMU and relay setting is a crucial aspect of project engineering.

    • Testing and commissioning of RMU involves verifying the functionality of the switchgear and ensuring it is safe for operation.

    • Relay setting involves configuring the protection relays to ensure they operate correctly in the event of a fault.

    • Testing and commissioning should be carried out in accordance with relevant standards an...

  • Answered by AI
  • Q5. Transformer earthing
  • Q6. What is lightning arrestor
  • Ans. 

    A lightning arrestor is a device used to protect electrical equipment from lightning strikes.

    • It is also known as a surge arrester or lightning diverter.

    • It works by providing a low-impedance path for lightning current to flow to the ground.

    • It is commonly used in power distribution systems, telecommunication networks, and buildings.

    • Examples include metal oxide varistors, gas discharge tubes, and carbon block arrestors.

  • Answered by AI
  • Q7. Soil conductivity test
  • Q8. Transformer testing
  • Q9. ACSR conductor testing ABC testing Pannel testing Structure testing
  • Q10. Earthing Earthing of transformer Earthing of lightning arrester Earthing of sub station Earthing of single pole Earthing of pannels
  • Q11. What is discharge rods
  • Ans. 

    Discharge rods are grounding devices used to discharge static electricity from equipment or machinery.

    • Also known as grounding rods or earthing rods

    • Typically made of copper or aluminum

    • Used in industries such as oil and gas, chemical, and manufacturing

    • Prevents damage to equipment and potential safety hazards

    • Example: Discharge rods are commonly used in refineries to prevent explosions caused by static electricity buildup.

  • Answered by AI
  • Q12. Size of conductors Size of cables
  • Ans. 

    The size of conductors and cables is an important factor in determining their electrical properties and performance.

    • The size of a conductor is determined by its cross-sectional area, which affects its resistance and current-carrying capacity.

    • Cable size is determined by the current it needs to carry and the distance it needs to travel.

    • Larger conductors and cables can carry more current and have lower resistance, but may...

  • Answered by AI
  • Q13. What is GTP What is MQP What is FQP
  • Ans. 

    GTP is a protocol used in cellular communication. MQP and FQP are not commonly used acronyms.

    • GTP stands for GPRS Tunnelling Protocol

    • It is used in cellular communication to allow data transfer between different networks

    • MQP and FQP are not commonly used acronyms and may refer to specific organizations or products

  • Answered by AI
  • Q14. Transformer oil testing
  • Q15. Cable insulation testing Continuity testing High pot test
  • Q16. What is HDD machine
  • Ans. 

    HDD machine is a drilling machine used for horizontal directional drilling.

    • HDD stands for Horizontal Directional Drilling

    • It is used for underground drilling without disturbing the surface

    • It is commonly used for laying pipelines, cables, and conduits

    • The machine uses a drill stem and a drilling fluid to bore through the ground

    • It requires skilled operators and engineers to operate and plan the drilling process

  • Answered by AI
  • Q17. PSC pole STP pole RS joist pole Rail pole
  • Q18. HDPE PIPE GI PIPE PLB duct
  • Q19. Chemical earthing Electrical earthing
  • Q20. Jointing of cables Jointing of conductors
  • Ans. 

    Jointing of cables and conductors is a crucial aspect of project engineering.

    • Jointing involves connecting two or more cables or conductors to ensure continuity of electrical flow.

    • Various methods of jointing include crimping, soldering, and welding.

    • Factors such as the type of cable, voltage, and current capacity must be considered when selecting a jointing method.

    • Proper insulation and sealing of joints is essential to p...

  • Answered by AI
  • Q21. Tell me about yourself
  • Ans. 

    Experienced project engineer with a background in civil engineering and a passion for problem-solving and team collaboration.

    • Bachelor's degree in Civil Engineering

    • 5+ years of experience in project management

    • Proficient in AutoCAD and project management software

    • Strong communication and leadership skills

    • Successfully led a team in completing a major infrastructure project on time and within budget

  • Answered by AI
  • Q22. Previous company and project details
  • Q23. Salary discussion

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. 1m3 concrete use cement
  • Q2. 1sqm2 plaster use cement kg

I applied via Naukri.com and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self introduction previous job experience
Round 2 - Case Study 

Written test based on data structures and operating systems

Round 3 - One-on-one 

(1 Question)

  • Q1. Previous projects, spontaneity, self confidence

Interview Preparation Tips

Interview preparation tips for other job seekers - good opportunity for work from home job seekers for this year, office may start from next year
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

90 mins , 3 coding questions

Round 3 - Technical 

(1 Question)

  • Q1. Sorting techniques, Major Project, OS, DSA

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic concepts well.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025, where I was asked the following questions.

  • Q1. Tell me something about you
  • Q2. Tell me about your city

Interview Preparation Tips

Interview preparation tips for other job seekers - good

BT Business Interview FAQs

How many rounds are there in BT Business Service Request Coordinator interview?
BT Business interview process usually has 3-4 rounds. The most common rounds in the BT Business interview process are One-on-one Round, Resume Shortlist and Assignment.
How to prepare for BT Business Service Request Coordinator interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at BT Business. The most common topics and skills that interviewers at BT Business expect are Business Process Improvement, Data Analysis, Issue resolution, Operations and Technical Support.
What are the top questions asked in BT Business Service Request Coordinator interview?

Some of the top questions asked at the BT Business Service Request Coordinator interview -

  1. What are the products of BT. How Global Business Service in BT is different fro...read more
  2. 1st Round: Jeopardy Management Accountability of Service Request Coordinator D/...read more
  3. Ops round : What do you understand by RACI How jeopardy management wor...read more

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BT Business Service Request Coordinator Interview Process

based on 1 interview

Interview experience

4
  
Good
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BT Business Service Request Coordinator Salary
based on 150 salaries
₹2 L/yr - ₹7 L/yr
19% more than the average Service Request Coordinator Salary in India
View more details

BT Business Service Request Coordinator Reviews and Ratings

based on 23 reviews

4.1/5

Rating in categories

3.9

Skill development

4.4

Work-life balance

3.2

Salary

4.0

Job security

3.9

Company culture

2.9

Promotions

3.5

Work satisfaction

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