Service Request Coordinator

Service Request Coordinator Interview Questions and Answers

Updated 24 Jan 2025

Q1. What are the products of BT. How Global Business Service in BT is different from Operational work.

Ans.

BT offers a wide range of products and services including broadband, TV, mobile, and IT solutions.

  • BT's products include broadband internet, TV services, mobile phone plans, and IT solutions for businesses.

  • Global Business Services in BT focuses on providing strategic support and solutions to help businesses operate more efficiently and effectively.

  • Operational work in BT involves day-to-day tasks and activities to ensure the smooth running of services and customer support.

  • Globa...read more

Q2. Speak for 2 minutes on the given topic.

Ans.

The importance of effective communication in a service request coordinator role

  • Effective communication ensures clear understanding of client needs

  • It helps in managing client expectations and building trust

  • Communication with internal teams ensures smooth coordination and timely resolution of requests

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