Service Request Coordinator Interview Questions and Answers

BT offers a wide range of products and services including broadband, TV, mobile, and IT solutions.

• BT's products include broadband internet, TV services, mobile phone plans, and IT solutions for businesses.

• Global Business Services in BT focuses on providing strategic support and solutions to help businesses operate more efficiently and effectively.

• Operational work in BT involves day-to-day tasks and activities to ensure the smooth running of services and customer support.

• Globa...read more

The importance of effective communication in a service request coordinator role

• Effective communication ensures clear understanding of client needs

• It helps in managing client expectations and building trust

• Communication with internal teams ensures smooth coordination and timely resolution of requests