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Engaged Employer

Fusion CX

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3.5

based on 1.5k Reviews

108 Fusion CX Jobs

Customer Care Executive - Retail

Fusion CX

3.5

based on 1.5k Reviews

0-3 years

₹ 0.65 - 3L/yr (AmbitionBox estimate)

Kolkata

1 vacancy

Customer Care Executive - Retail

Fusion CX

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

BPO Recruitment Order Management System Customer Satisfaction Service Quality

Job Description

Fusion CX is looking for Customer Care Executive - Retail to join our dynamic team and embark on a rewarding career journey.

Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
Curating streamlined email and social media communication mediums for offers, updates and much more
Dealing with customer issues and churning out an easy-to-follow solution
Managing payment and delivery of customer orders
Helping customers choose the right product for their requirements and budget
Handling customer concerns and complaints in a timely manner
Informing customers of upcoming promotions or deals
Establishing a positive rapport with all clients and customers in person or via phone
Forming reports based on customer satisfaction statistics and helping their team to develop new skills
Fixing appointments based on the availability of customers and clients
Interacting with customers to ensure they have a desirable and shareable experience

Employment Type: Full Time, Permanent

Read full job description

Fusion CX Interview Questions & Tips

Prepare for Fusion CX Customer Care Executive roles with real interview advice

Top Fusion CX Customer Care Executive Interview Questions

Q1. 2- What is BPO and it's complete name?

asked in Customer Care Executive interview

View answers (5)

Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more

asked in Customer Care Executive interview

View answer (1)

Q3. Are you comfortable to solve customer queries over email or phone?

asked in Customer Care Executive interview

View answer (1)

View all 9 questions

What people at Fusion CX are saying

3.2

Rating based on 139 Customer Care Executive reviews

Anonymous · IT & Information Security in Kolkata

Likes

Bad environment especially new joining manager and TL they are not helpful. Salary given on time. If you have issued your salary or your work related no one can help you..... worst management.

Dislikes

Worst management