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Fusion CX
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Ecommerce Customer Care Executive
Fusion CX
posted 9d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assist customers with inquiries, product details, order-related concerns, refunds, and returns.
- Handle customer calls with professionalism and empathy, ensuring a high level of service.
- Support e-commerce operations by troubleshooting order processing issues and providing solutions.
- Use MS Office and Google tools to document customer interactions and maintain accurate records.
- Work collaboratively with team members to enhance customer experience and satisfaction.
- Apply analytical and logical reasoning to identify problems and propose solutions to vendors and suppliers.
- Minimum Education : Graduate degree in any discipline.
- Experience : Freshers and candidates with up to 6 months of relevant experience are welcome to apply for the role.
- Communication Skills : Strong verbal and written communication in English and Hindi or Bengali.
- Ecommerce Knowledge: Ecommerce experience and knowledge will be an additional advantage.
- Technical Skills : Basic proficiency in MS Office, Google Spreadsheets, and Documents.
- Customer Focus : A strong customer-oriented mindset with problem-solving skills.
- Logical Thinking : Ability to analyze customer/vendor concerns and suggest data-driven solutions.
- Availability : Willingness to work in flexible shifts in a fast-paced customer support environment
Employment Type: Full Time, Permanent
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What people at Fusion CX are saying
Rating based on 142 Customer Care Executive
reviews
Anonymous · IT & Information Security
in Kolkata
Bad environment especially new joining manager and TL they are not helpful. Salary given on time. If you have issued your salary or your work related no one can help you..... worst management.
Worst management
- Salary - Poor
Customer Care Executive salary at Fusion CX
What Fusion CX employees are saying about work life
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