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Engaged Employer

Fusion CX

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3.5

based on 1.5k Reviews

52 Fusion CX Jobs

Trainer ECommerce Kalyani

Fusion CX

3.5

based on 1.5k Reviews

1-2 years

Kalyani

1 vacancy

Trainer ECommerce Kalyani

Fusion CX

posted 13d ago

Job Role Insights

Flexible timing

Key skills for the job

BPO Customer Service Telecom Recruitment MS Office Training

+ 1 more

Job Description

Ecommerce trainer jobs in Kalyani - Fusion CX Careers

Are you passionate about empowering others through trainingDo you have experience in the e-commerce sector and a background in training customer service teamsStep beyond the ordinary if you re looking for BPO trainer jobs in Kalyani or call center trainer jobs in Kalyani! Fusion CX has the perfect opportunity for you at Kalyani to join our team as an Ecommerce process trainer to build a CX specialist workforce ready to redefine customer experiences! We are searching for an experienced Ecommerce trainer in Kalyani who can develop and deliver impactful training sessions. At Fusion CX, we re focused on developing talent and driving performance, ensuring that every team member is equipped with the skills they need to excel. Join us and help create outstanding customer experiences!

Job Description Ecommerce Trainer

Key Responsibilities of the Ecommerce trainer in Fusion CX Kalyani:

Responsible for conducting end-to-end training programs
Deliver classroom and blended programs that add value to the learner and their business area
Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service CSRs on the operations floor
Preparing and designing Training Materials
Generates training reports
Train new Customer Service CSRs in the area of Customer Service Skills/ Process Knowledge/Product Knowledge etc (CORE Training)
Respond to and resolve issues arising out of interactions with Operations
Conduct timely meetings with different LOBs to ensure open communication and devise an action plan to address issues/ concerns raised.
Floor support as per the process requirements
Coordination with different LOBs in preparation for TNA
Feedback and sessions are to be conducted as per the requirement
BQM Management
Nesting Compliance.

Job Requirements Ecommerce Trainer

Skills and qualifications required to thrive as an Ecommerce process trainer in Fusion CX Kalyani:

Graduate in any field
Min 1-2 years experience in the telecom process/BPO industry (on paper)
Willing to work in 24*7 shifts and 6 days a week. Ability to Work Flexible Schedules and Shifts.
Excellent written, oral, and presentation skills, as well as proficiency in MS Office products.

Why Join Fusion CX

At Fusion CX, we believe in growth, learning, and making a real impact. As an E-Commerce Trainer in Kalyani, you ll have the opportunity to shape the future of customer service teams while enjoying the perks of a supportive, innovative work environment. If you re considering Process trainer jobs, BPO trainer jobs in Kalyani, or call center trainer jobs in Kalyani, join us and contribute to training and building a CX specialist workforce, transforming customer experiences around the globe.

Here s why you should join us as an Ecommerce trainer in Kalyani:

Competitive Pay Benefits: Enjoy an attractive salary package along with benefits that reward your contributions.
Endless Growth Opportunities: Benefit from professional development, leadership training, and career advancement.
Collaborative Culture: Be part of a diverse and motivated team where your ideas and efforts are valued.

Ready to take your training career to the next levelApply now and become part of a forward-thinking company transforming customer experiences!

Upload your CV/resume or any other relevant file. Max. file size: 64 MB.

Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.

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Employment Type: Full Time, Permanent

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