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Fusion CX
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60 Fusion CX Jobs
Team Lead
Fusion CX
posted 3hr ago
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Key skills for the job
Job Description
Role & responsibilities
Supervise, guide, and motivate a team of agents to meet performance targets (KPI, SLA, quality, etc.).
Monitor and manage team attendance, adherence, and productivity
Conduct quality audits and provide feedback to improve service delivery
Ensure agents meet or exceed customer satisfaction (CSAT) and resolution targets
Provide coaching, mentoring, and training to team members
Ensure timely reporting and escalation of issues as required.
Monitor workflow and ensure smooth operations.
Track and analyze metrics such as AHT (Average Handling Time), FCR (First Call Resolution), and CSAT.
Employment Type: Full Time, Permanent
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What people at Fusion CX are saying
Rating based on 49 Team Lead
reviews
Anonymous · Customer Success, Service & Operations
in Kolkata
nothing is good except salary that too isnt as per industry standard
Apart from stinking washrom like public toilets broken chairs and dirty workspace which has not been renovated for years you have to work with toxic and most uncultured uneducated reporting manager 'Syed Shirin Shah' who will make your life hell with her cruel and nasty words which you would not even want to use on your enemies. she..Read More
- Job security - Bad
Team Lead salary at Fusion CX
What Fusion CX employees are saying about work life
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