Team Leader

Role & responsibilities

On-the-job Product Training of new joinees

• Maintain MIS for Allocated Pool
  
• Tracking Callers properly
  
• Inspire / motivate callers to achieve targets
  
• Sending Pick-up files to FPRs
  
• Co-ordinate with Bank FPRs
  
• Identifying critical cases and act accordingly
  
• Prepare strategies for achieving Team targets
  
• Coordinate with Collection agencies
  
• Handling Escalation calls /agitated customers
  

Preferred candidate profile

3-6 yrs of relevant experience.

• Good communication skills

• Knowledge of Ms Excel
• Orientation towards working with people
• Management skills in terms of maintaining people and work
• Good Leadership skills
• Knowledge of collections process, specifically domestic collections
  • Passionate towards achieving targets