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Fusion CX
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54 Fusion CX Jobs
Service/Chat Representative
Fusion CX
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Customer Interaction: Manage interactions across phone, email, live chat, and potentially other digital platforms, providing high-quality support and resolving queries efficiently.
- Issue Resolution: Apply problem-solving skills to address and resolve customer issues, ensuring clear and effective communication in each interaction.
- Performance Standards: Adhere to established company policies and performance metrics, aiming to exceed targets and enhance customer satisfaction.
- Technical Support: Use CRM systems and digital communication tools proficiently to assist customers and resolve issues.
- Team Collaboration: Work in a dynamic team environment, sharing insights and strategies to improve overall service quality.
Omnichannel Customer Service/Chat Representative
- Communication Skills: Must possess strong verbal and written communication skills for effective interactions.
- Technical Proficiency: Knowledge of CRM systems and general computer applications is essential.
- Adaptability: Capable of adapting to a fast-paced and evolving work environment.
- Problem-Solving: Should have robust analytical skills to troubleshoot and solve issues promptly.
- Professional Demeanor: Requires an empathetic and patient approach, consistently maintaining professionalism
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Representative roles with real interview advice
Top Fusion CX Representative Interview Questions
Q1. 2- What is BPO and it's complete name?
asked in
Customer Care Executive interview
Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more
asked in
Customer Care Executive interview
Q3. Are you comfortable to solve customer queries over email or phone?
asked in
Customer Care Executive interview
What people at Fusion CX are saying
What Fusion CX employees are saying about work life
based on 1.5k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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