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52 Fusion CX Jobs

Chat Support Executive

1-6 years

Remote

1 vacancy

Chat Support Executive

Fusion CX

posted 3d ago

Job Description

  • Customer Interaction: Manage interactions across phone, email, live chat, and potentially other digital platforms, providing high-quality support and resolving queries efficiently.
  • Issue Resolution: Apply problem-solving skills to address and resolve customer issues, ensuring clear and effective communication in each interaction.
  • Performance Standards: Adhere to established company policies and performance metrics, aiming to exceed targets and enhance customer satisfaction.
  • Technical Support: Use CRM systems and digital communication tools proficiently to assist customers and resolve issues.
  • Team Collaboration: Work in a dynamic team environment, sharing insights and strategies to improve overall service quality.


Requirements Omnichannel Customer Service/Chat Representative
  • Communication Skills: Must possess strong verbal and written communication skills for effective interactions.
  • Technical Proficiency: Knowledge of CRM systems and general computer applications is essential.
  • Adaptability: Capable of adapting to a fast-paced and evolving work environment.
  • Problem-Solving: Should have robust analytical skills to troubleshoot and solve issues promptly.
  • Professional Demeanor: Requires an empathetic and patient approach, consistently maintaining professionalism

Employment Type: Full Time, Permanent

Read full job description

Fusion CX Interview Questions & Tips

Prepare for Fusion CX Chat Support Executive roles with real interview advice

What people at Fusion CX are saying

3.2
 Rating based on 5 Chat Support Executive reviews

Likes

There's many new things in daily basis.

  • Skill development - Good
  • +4 more
Dislikes

Team leader not good

Read 5 Chat Support Executive reviews

Chat Support Executive salary at Fusion CX

reported by 5 employees
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₹1.5 L/yr - ₹2.5 L/yr
36% less than the average Chat Support Executive Salary in India
View more details

What Fusion CX employees are saying about work life

based on 1.5k employees
54%
48%
67%
84%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Fusion CX Benefits

Submitted by Company
Job Training
Submitted by Employees
Job Training
Work From Home
Soft Skill Training
Cafeteria
Free Transport
Health Insurance +6 more
View more benefits

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Fusion CX Navi Mumbai Office Location

View all
Navi Mumbai, Maharashtra Office
Unit No - 919, 9 th floor, RUPA SOLITAIRE, MILLENNIUM BUSINESS PARK, A1 - wing, Millenium Business Park, Sector 2, Mahape Navi Mumbai, Maharashtra
400710

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