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3.9

based on 546 Reviews

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46 Diebold Nixdorf Jobs

Service Desk Representative

Diebold Nixdorf

 · 

3.9

 based on 546 Reviews

2-4 years

Hyderabad / Secunderabad

1 vacancy

Service Desk Representative

Diebold Nixdorf

posted 11hr ago

Job Role Insights

Flexible timing

Key skills for the job

Hardware Networking Basic Service Desk Helpdesk Inbound Customer Service

Job Description

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.

Required Qualifications
  • Education or equivalent work experience required.
  • Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
  • Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required.
  • Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
  • Addresses issues escalated from less experienced team members.
  • Proactively informs manager about potential problems and suggests improvement actions.
  • Reports on faulty master data.
  • Advises less experienced team members on process and other deviations.
  • Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.
  • Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.
  • Defines and recommends working practice and other process improvements.
  • Ensures that established KPIs are achieved.

    • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Diebold Nixdorf are saying

    What Diebold Nixdorf employees are saying about work life

    based on 546 employees
    67%
    57%
    53%
    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Diebold Nixdorf Benefits

    Submitted by Company
    Free Transport
    Health Insurance
    Work From Home
    Job Training
    Submitted by Employees
    Health Insurance
    Free Transport
    Work From Home
    Job Training
    Soft Skill Training
    Cafeteria +6 more
    View more benefits

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    Diebold Nixdorf Hyderabad / Secunderabad Office Locations

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    Hyderabad Office
    Diebold Hma Private Limited, Flat No-302, Central Court Apartment, Raj Bhavan Road, Somajiguda, Somajiguda Hyderabad
    Telangana 500082
    Hyderabad Office
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    Telangana 500081

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