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Engaged Employer

Diebold Nixdorf

Compare

3.8

based on 564 Reviews

Video summary

44 Diebold Nixdorf Jobs

Service Desk Representative

Diebold Nixdorf

3.8

based on 564 Reviews

2-4 years

Hyderabad / Secunderabad

1 vacancy

Service Desk Representative

Diebold Nixdorf

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Hardware Networking Basic Service Desk Helpdesk Inbound Customer Service

Job Description

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.
Required Qualifications

Education or equivalent work experience required.

Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support.

Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required.

Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.

Addresses issues escalated from less experienced team members.

Proactively informs manager about potential problems and suggests improvement actions.

Reports on faulty master data.

Advises less experienced team members on process and other deviations.

Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.

Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.

Defines and recommends working practice and other process improvements.

Ensures that established KPIs are achieved.

Employment Type: Full Time, Permanent

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What people at Diebold Nixdorf are saying

What Diebold Nixdorf employees are saying about work life

based on 564 employees

66%

57%

51%

77%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Diebold Nixdorf Hyderabad / Secunderabad Office Locations

View all

Hyderabad / Secunderabad (3)

Hyderabad Office

Diebold Hma Private Limited, Flat No-302, Central Court Apartment, Raj Bhavan Road, Somajiguda, Somajiguda Hyderabad
Telangana 500082

Hyderabad Office

Diebold Systems Private Limited, 9th Floor, Vega Building, The V-Ascendas IT Park, Plot No 17, Software, Units Layout, HITEC City, Inorbit Mall Road,D Block, Madhapur Hyderabad
Telangana 500081