Soft Skills Trainer(Communication Trainer)

About Company

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Develops, implements and / or delivers (via various channels) technical training as it relates to the organization's products / solutions. Primarily provides training directly to internal staff (i.e. engineering and technical team members, sales consultants, etc.) but will occasionally provide technical product training to product end-users, partners and customers. Works with product development teams to update training materials and ensure accuracy and effectiveness of courseware and supporting materials to align with new product releases. Uses adaptive learning methodology to address specific training needs and makes use of technology to create e-learning, computer-based and engaging customer training documents.

Responsibilities

• Gains familiarity with Training concepts, practices and methodologies.
• Learns to perform training duties, including: Performing training needs assessments.
• Designing, developing and maintaining end-user training materials and hands-on exercises.
• Delivering training programs
• Evaluating training effectiveness.
• Updating materials and programs based on customer feedback.
• Learns and complies with DN training policies and standards.
• Assists with special projects as assigned.

Required Qualifications

• Graduation is mandatory
• Minimum 2-7 years of relevant work experience in Soft Skills Training or Communication Training or Voice & Accent Training or L&D(Communication)
• Good business English skills (Written and spoken)
• Decent knowledge in MS Office(Word, Excel, PPT)