Team Leader

Designation : Team Lead / AM / DM

Location : Kochi ( Ravipuram )

Shift : NRI Shift - 11 to 8 - Fixed Sunday off

Roles and Responsibilities

• Manage a team of associates to achieve sales targets, ensuring effective communication and collaboration among team members.
  
• Oversee daily operations, including scheduling, training, and performance management to maintain high levels of productivity.
  
• Develop and implement strategies to reduce shrinkage and attrition rates, improving overall efficiency in operations.
  
• Monitor key performance indicators (KPIs) such as AHT, SLA management, KRA achievement, and sales team leadership to drive business growth.
  
• Ensure compliance with company policies and procedures while handling customer escalations effectively.
  

Desired Candidate Profile

• 4-9 years of experience in BPO operations or similar industry.
  
• Proven track record in managing teams towards achieving sales targets.
  
• Strong understanding of KPI analysis and its impact on business outcomes.
  
• Good communication skills for effective conflict resolution and negotiation.
  

Drop your resume to HR-Mathivanan-8075600699 / priyanka.n@matrimony.com