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101 IGT Solutions Jobs

Team Leader - Operations || Content Moderation Experience

1-6 years

₹ 2 - 4.25L/yr

Gurgaon / Gurugram

10 vacancies

Team Leader - Operations || Content Moderation Experience

IGT Solutions

posted 1mon ago

Job Description

Job Title: Team Leader Content Moderation


Company Overview: IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success.


  • Manage team of 15 20 Team Members
  • Managing Team Performance Productivity // Quality // Shrinkage // Attrition
  • Coaching new team members
  • Review processes and come up with recommendation which can help to improve overall performance / CSAT
  • Identify TNI and bridge process gaps
  • Weekly monitoring and coaching to team members
  • Floor support and handling escalations
  • Manage and achieve IC targets
  • Maintain AHT levels as per the given targets for different tenure bucket
  • Basic knowledge of computers and MS excel
  • we need International Process handling exp
  • Experience in handling a team and ability to manage team members and subordinates - Preferred
  • Strong supervisory skills
  • Excellent written and verbal communication skills in English
  • Organized and Methodical
  • Flexible for 24*7 environment
  • 5 days working
  • WFO
  • Must have Trust and Safety or Content Moderation Experience


Please share your resume on sameer.gandhi@igtsolutions.com


or can call me on 9873330734


Equal Opportunity Employer: IGT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status




Employment Type: Full Time, Permanent

Read full job description

IGT Solutions Interview Questions & Tips

Prepare for IGT Solutions Team Lead Operations roles with real interview advice

Top IGT Solutions Team Lead Operations Interview Questions

Q1. How will you handle irate customer
Q2. Do you have any travel knowledge?
Q3. What do you know about social media?
View all 84 questions

What people at IGT Solutions are saying

3.5
 Rating based on 56 Team Lead Operations reviews

Likes

All are good here

  • Skill development - Excellent
  • +4 more
Dislikes

All are good only impacted 6 days working because in one week off it's difficult to handle house work as well our refreshment plan for outing or think about future growth else family is staying Noida so prefer to Noida else week off should be 2 days in a week meal service missing

Read 56 Team Lead Operations reviews

Team Lead Operations salary at IGT Solutions

reported by 191 employees with 2-8 years exp.
₹1.2 L/yr - ₹6.5 L/yr
32% less than the average Team Lead Operations Salary in India
View more details

What IGT Solutions employees are saying about work life

based on 2.7k employees
66%
65%
71%
65%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

IGT Solutions Benefits

Cafeteria
Job Training
Free Transport
Work From Home
Soft Skill Training
Health Insurance +6 more
View more benefits

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IGT Solutions Gurgaon / Gurugram Office Location

View all
Gurugram Office
Headquarter
InterGlobe Technologies, 2nd floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurgaon Road, Dhundahera Gurugram
Haryana 122016

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