Team Leader - Operations || Content Moderation Experience

Job Title: Team Leader Content Moderation

Company Overview: IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success.

• Manage team of 15 20 Team Members
• Managing Team Performance Productivity // Quality // Shrinkage // Attrition
• Coaching new team members
• Review processes and come up with recommendation which can help to improve overall performance / CSAT
• Identify TNI and bridge process gaps
• Weekly monitoring and coaching to team members
• Floor support and handling escalations
• Manage and achieve IC targets
• Maintain AHT levels as per the given targets for different tenure bucket
• Basic knowledge of computers and MS excel
• we need International Process handling exp
• Experience in handling a team and ability to manage team members and subordinates - Preferred
• Strong supervisory skills
• Excellent written and verbal communication skills in English
• Organized and Methodical
• Flexible for 24*7 environment
• 5 days working
• WFO
• Must have Trust and Safety or Content Moderation Experience

Please share your resume on sameer.gandhi@igtsolutions.com

or can call me on 9873330734

Equal Opportunity Employer: IGT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status