Assistant Manager Training||Content Moderation

Hi,

Greetings from IGT Solutions

We have and Immediate Opening for Assistant Manager Training profile

Interested candidates can share their updated resumes on

swapnil.gupta@igtsolutions.com- 7042379178

Role Summary

We are looking for an energetic Assistant Manager for BPO Training to design, implement, and manage comprehensive training programs for new and existing Business Process Outsourcing (BPO) operation. The ideal candidate is required to have a strong background in BPO operations, training, and process improvement with a focus on developing the skills of agents and other staff to meet performance goals.

What you would be doing ?

• Training Delivery & Content Management: Overseeing new hire training, upskilling, cross-training, and refresher courses. Additionally, managing content creation for various processes (GF/PG).
• Trainer Leadership & Development: Leading and mentoring a team of trainers, coaches, and team leads to ensure effective delivery of training. Providing feedback and conducting performance evaluations for trainers.
• Trainer Grooming & Endorsement: Ensuring trainers are well-prepared and endorsed for delivery on both platform and technical skills.
• Training Needs Analysis (TNI/TNA): Collaborating with trainers to design training plans that improve agent performance both in the classroom and live environments.
• Certification & Client Management: Securing client or internal certifications for training manuals and content, and seeking client feedback to ensure alignment.
• Project Management: Identifying projects that will improve key training outcomes such as throughput, attrition, and performance.
• Team Performance Management: Reviewing team performance regularly, providing feedback, and coaching lower-performing trainers or team members to improve.
• Audit Compliance: Ensuring that training programs meet both internal and external audit requirements and performance standards.
• Root Cause Analysis & Improvement: Conducting FMEA (Failure Modes and Effects Analysis) to identify training roadblocks and implementing corrective action plans.
• Stakeholder & Client Management: Maintaining strong relationships with internal and external stakeholders, including preparing business reviews and managing escalations.
• Forecasting & Planning: Estimating future training needs and planning resources accordingly.

Qualifications:

• Education: Graduate in any discipline.
• Experience: At least 1+ years in a Assistant Manager Training role with experience in training delivery and content management.

• Skills:
• Strong presentation, facilitation, and coaching skills.
• Excellent written and verbal communication skills in English.
• Strong analytical abilities with attention to detail.
• Proficiency in MS Office.
• Ability to manage stretch targets and achieve results across multiple shifts.

Whats Expected:

• Ability to effectively mentor and lead a team of trainers.
• Passion for improving training effectiveness and meeting client and business requirements.
• Expertise in analyzing training data, identifying gaps, and creating actionable solutions.
• Strong stakeholder management skills, particularly with clients.

What are you signing up for ?

• Competitive salary
• Health and wellness programs
• Career advancement opportunities
• Comprehensive career development
• Promising career progression
• Comprehensive training and development throughout your tenure
• World class work culture, you would not want to miss!