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101 IGT Solutions Jobs

Team Leader - Operations (Hotel Experience)

5-6 years

₹ 3 - 5L/yr

Gurgaon / Gurugram

5 vacancies

Team Leader - Operations (Hotel Experience)

IGT Solutions

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

Role Summary:


We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment.


What you would be doing:

  • Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition).
  • Performance Coaching & Development: Coaching new team members, conducting regular performance reviews, and providing feedback to help enhance team members' skills and productivity.
  • Process Improvement & Recommendations: Reviewing current processes and recommending improvements to optimize overall team performance and Customer Satisfaction (CSAT).
  • Training Needs Analysis (TNA): Identifying training gaps, addressing process issues, and designing plans to bridge gaps to ensure consistent team growth.
  • Floor Support & Escalation Management: Providing ongoing floor support, managing live escalations, and ensuring smooth handling of issues in real-time.
  • Target Achievement: Managing and ensuring that individual and team targets (IC targets, AHT) are met as per the given guidelines, segmented by tenure buckets.
  • Reporting & Analysis: Monitoring and reviewing team performance data regularly to identify areas of improvement and taking corrective actions.
  • Shift Flexibility: Working in a flexible 24/7 environment to provide consistent support and leadership.

Qualifications & Skills:

  • Experience: Minimum of 1+ years of experience in managing a team in an international process.
  • Preferred Experience: Previous experience in handling hotel industry processes and leading teams in a customer service-oriented environment.
  • Leadership Skills: Strong supervisory and team management skills, with the ability to motivate and manage team members effectively.
  • Communication Skills: Excellent written and verbal communication skills in English.
  • Technical Skills: Basic proficiency in computers, MS Excel, and relevant software.
  • Organizational Skills: Highly organized, methodical, and capable of managing multiple tasks simultaneously.
  • Flexibility: Comfortable working in a 24/7 work environment with the ability to adapt to changing business needs.

Whats Expected:

  • Ability to drive performance and team development in a high-pressure environment.
  • A passion for improving team performance and delivering excellent customer service.
  • Strong decision-making skills and the ability to handle escalations effectively.

Additional Information:

  • Work Environment: 5 days working, Work From Office (WFO), flexible shifts.
  • Must Have: Previous experience in hotel industry processes is a must.

Contact Person:
Nidhi Rastogi
Phone: 8630322833





Employment Type: Full Time, Permanent

Read full job description

IGT Solutions Interview Questions & Tips

Prepare for IGT Solutions Team Lead Operations roles with real interview advice

Top IGT Solutions Team Lead Operations Interview Questions

Q1. How will you handle irate customer
Q2. Do you have any travel knowledge?
Q3. What do you know about social media?
View all 84 questions

What people at IGT Solutions are saying

3.5
 Rating based on 56 Team Lead Operations reviews

Likes

All are good here

  • Skill development - Excellent
  • +4 more
Dislikes

All are good only impacted 6 days working because in one week off it's difficult to handle house work as well our refreshment plan for outing or think about future growth else family is staying Noida so prefer to Noida else week off should be 2 days in a week meal service missing

Read 56 Team Lead Operations reviews

Team Lead Operations salary at IGT Solutions

reported by 191 employees with 2-8 years exp.
₹1.2 L/yr - ₹6.5 L/yr
32% less than the average Team Lead Operations Salary in India
View more details

What IGT Solutions employees are saying about work life

based on 2.7k employees
66%
65%
71%
65%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

IGT Solutions Benefits

Cafeteria
Job Training
Free Transport
Work From Home
Soft Skill Training
Health Insurance +6 more
View more benefits

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IGT Solutions Gurgaon / Gurugram Office Location

View all
Gurugram Office
Headquarter
InterGlobe Technologies, 2nd floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurgaon Road, Dhundahera Gurugram
Haryana 122016

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