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Fusion CX
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52 Fusion CX Jobs
Trainer - eCommerce - Howrah - Fusion
Fusion CX
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Conduct comprehensive training programs from start to finish for new and existing CSRs.
- Deliver engaging classroom and blended training sessions that add value to learners.
- Conduct refresher training sessions to enhance the CORE skills of the Customer Service CSRs on the operations floor.
- Design and prepare training materials that effectively convey key concepts.
- Generate insightful training reports to monitor progress and areas for improvement.
- Train new CSRs in essential Customer Service Skills, Process Knowledge, Product Knowledge, etc (CORE Training).
- Respond to and resolve operational issues as they arise during interactions with Operations.
- Conduct regular meetings with various lines of business (LOBs) to foster open communication and devise an action plan to address any issues or concerns raised during interactions.
- Provide necessary floor support as per process requirements.
- Coordinate with LOBs for training needs assessments (TNA) and manage feedback sessions.
- Ensure Bottom Quartile Management (BQM) and nesting compliance as a trainer in Howrah.
- Graduate in any field.
- Minimum 1-2 years of documented experience in telecom processes or the BPO industry.
- Willingness to work in 24/7 shifts and six days a week.
- Flexibility to accommodate varying schedules and shifts.
- Excellent written, oral, and presentation skills.
- Proficient in MS Office applications.
Employment Type: Full Time, Permanent
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