Customer Care Executive

Role Description:

• Identify customers needs and wants, clarifying information whenever possible.
• Attending customers queries and complaints as per defined SOP through inbound and outbound customer calls in a timely manner.
• Maintaining a fast response time and great quality overall modes of customer communication.
• Working cross-functionally to ensure customer issues are being flagged and adequately addressed.
• Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience.

Ideal Profile

Role Description:

• Customer Care Representative with Excellent Communication (spoken & written) Skills. Languages: English, Hindi to be able to effectively liaise with stakeholders in the region.
• Excellent verbal, written and interpersonal communication skills.
• Outstanding customer service skills and dedication to providing exceptional customer service.
• Must be a self-motivator and self-starter.
• Focus on quality and customer service.
• Solid time management skills.
• Must be able to effectively deal with people at all levels inside and outside of the Company.
• Creative ability & writing proficiency.
• Ability to multitask and successfully operate in a fast-paced, team environment.
• Must adapt we'll to change and successfully set and adjust priorities as needed.
• Must be proficient with Microsoft Office (Intermediate Word, Basic Excel).
• People working in the industries like E-Commerce will be preferred.
• Less than a month of notice period candidates are preferred (Immediate joiners are ideal).

Whats on Offer?

• Join a market leader within Apparel & Sporting Goods
• Attractive Salary & Benefits
• Work alongside & learn from best in class talent