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34 Allianz Partners Jobs

GCC IN _ Claim Associate _ UK RSA Back Office

1-5 years

Gurgaon / Gurugram

1 vacancy

GCC IN _ Claim Associate _ UK RSA Back Office

Allianz Partners

posted 4mon ago

Job Role Insights

Flexible timing

Job Description

Job Title: Customer Service Assistant

Company: Allianz Partners

Location: Sector 66, Gurgaon, India

Job Type: Full-Time

Job Summary:

Allianz Partners is seeking dedicated individuals to join our team as Associates in the Roadside Assistance in Support department. As an Associate, you will be responsible for providing exceptional voice support to Allianz Partners customers in UK for their roadside assistance needs specially for replacement of vehicles. This role involves working night shifts from our Sector Gurgaon office, ensuring that customers receive timely and efficient assistance.

Key Responsibilities:

1. Customer Assistance: Provide prompt and empathetic assistance to customers in UK facing breakdowns or accidents.

2. Communication: Maintain clear and professional communication with customers, service providers, and internal teams to ensure a seamless customer experience.

3. Documentation: Accurately document all interactions and activities related to each customer case in accordance with company procedures.

4. Compliance: Adhere to company policies, procedures, and regulatory guidelines while delivering service.

5. Team Collaboration: Collaborate with team members to share knowledge, best practices, and provide backup support when necessary.

6. Open for shift 24x7.

7. Adherence to SLA, KPI and Shift timings.

Qualifications:

Excellent verbal communication skills in English, with a clear and pleasant telephone manner.

Strong problem-solving skills and the ability to remain calm under pressure.

Empathetic and customer-focused approach to providing assistance.

Willingness and availability to work night shifts, including weekends and holidays.

Computer proficiency for data entry and case management.

Experience:

- Prior experience in customer service or call centre roles for international client is mandatory.

- Experience in servicing UK/Ireland client would be added advantage.

Working Hours:

Night shifts, including weekends and holidays, as per the company s operational requirements.

Benefits:

Competitive salary with monthly incentives.

Health and life insurance benefits.

Training and development opportunities.

A supportive and collaborative work environment.

Job Title: Customer Service Assistant

Company: Allianz Partners

Location: Sector 66, Gurgaon, India

Job Type: Full-Time

Job Summary:

Allianz Partners is seeking dedicated individuals to join our team as Associates in the Roadside Assistance in Support department. As an Associate, you will be responsible for providing exceptional voice support to Allianz Partners customers in UK for their roadside assistance needs specially for replacement of vehicles. This role involves working night shifts from our Sector Gurgaon office, ensuring that customers receive timely and efficient assistance.

Key Responsibilities:

1. Customer Assistance: Provide prompt and empathetic assistance to customers in UK facing breakdowns or accidents.

2. Communication: Maintain clear and professional communication with customers, service providers, and internal teams to ensure a seamless customer experience.

3. Documentation: Accurately document all interactions and activities related to each customer case in accordance with company procedures.

4. Compliance: Adhere to company policies, procedures, and regulatory guidelines while delivering service.

5. Team Collaboration: Collaborate with team members to share knowledge, best practices, and provide backup support when necessary.

6. Open for shift 24x7.

7. Adherence to SLA, KPI and Shift timings.

Qualifications:

Excellent verbal communication skills in English, with a clear and pleasant telephone manner.

Strong problem-solving skills and the ability to remain calm under pressure.

Empathetic and customer-focused approach to providing assistance.

Willingness and availability to work night shifts, including weekends and holidays.

Computer proficiency for data entry and case management.

Experience:

- Prior experience in customer service or call centre roles for international client is mandatory.

- Experience in servicing UK/Ireland client would be added advantage.

Working Hours:

Night shifts, including weekends and holidays, as per the company s operational requirements.

Benefits:

Competitive salary with monthly incentives.

Health and life insurance benefits.

Training and development opportunities.

A supportive and collaborative work environment.


Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

Prepare for Claims Associate roles with real interview advice

Top Allianz Partners Claims Associate Interview Questions

Q1. If all the things are okay to process an invoice of amount 1 lakh dollars , then what need to check to process the payment??
Q2. How prepaid expenses are shown in accrual accounting concept?
Q3. What is the journal entry for Sale, Purchase, depreciation.
View all 13 questions

What people at Allianz Partners are saying

1.0
 Rating based on 1 Claims Associate review

Likes

I enjoyed working in US Non Voice Claims not NZ Claims

Dislikes

There is a lot of hatered

  • Skill development - Bad
  • +5 more
Read 1 Claims Associate review

Claims Associate salary at Allianz Partners

reported by 12 employees with 1-4 years exp.
₹3.3 L/yr - ₹5 L/yr
33% more than the average Claims Associate Salary in India
View more details

What Allianz Partners employees are saying about work life

based on 414 employees
59%
34%
71%
94%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Allianz Partners Benefits

Health Insurance
Work From Home
Job Training
Cafeteria
Soft Skill Training
Free Transport +6 more
View more benefits

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