Customer Success Manager - Univariety

Job description for Customer Success Manager

• Develops Healthy Customer Relationship
• Enhances Customer Training
• Evaluates and Analyses Customer Needs
• Builds Trust and Transparency with Clients
• Onboards New Clients
• Acts as a Customer Advocate
• Encourages Customers to Upgrade their Products
• Promotes Customer Loyalty
• Meet Quarterly and Annual Renewal and Upsell Targets
• Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients
• Ability to work cross-functionally with teams like sales, product, and support.
• Strong presentation and training skills.
• Customer-focused with a knack for identifying opportunities and solving problems

Preferred candidate profile

• Excellent written and verbal communication skills specialist.
• Good at MS Office, Word, PowerPoint, Excel.

Perks and benefits

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Life insurance