Manager - Customer Success - AWS Solution

Position Overview:

We are seeking a dedicated and results-driven Customer Success Manager- AWS Solution with 3-7 years of experience to join our team. In this role, you will be responsible for ensuring our customers achieve their desired outcomes while using our solutions. You will serve as the primary point of contact for customers, helping them maximize the value of our offerings and fostering long-term relationships.

Responsibilities:

- Customer Onboarding: Lead the onboarding process for new customers, ensuring they have a seamless experience and understand how to leverage our solutions effectively.

- Relationship Management: Build and maintain strong relationships with customers, serving as their trusted advisor and advocate within the company.

- Proactive Engagement: Regularly check in with customers to understand their needs, address concerns, and provide updates on new features or best practices.

- Value Realization: Help customers measure and realize the value of our solutions, guiding them to achieve their business goals.

- Issue Resolution: Identify and address any issues or challenges customers may face, collaborating with internal teams to ensure timely resolutions.

- Feedback Loop: Gather customer feedback and insights to inform product development and improvement initiatives.

- Training and Support: Provide training and support to customers, enabling them to use our solutions effectively and independently.

- Reporting: Monitor customer health metrics and provide regular reports on customer satisfaction, engagement, and retention.

Qualifications:

- Experience: Experience in customer success, account management, or a related field, preferably within the technology or SaaS industry.

- Education: Bachelor's degree in Business, Marketing, or a related field.

- Technical Skills: Familiarity with cloud technologies and the ability to understand technical concepts related to our solutions.

- Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and trust with customers.

- Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to addressing customer needs.

- Team Player: Ability to collaborate effectively with cross-functional teams, including sales, support, and product management.

- Customer-focused: A genuine passion for helping customers succeed and a commitment to delivering exceptional service.

What We Offer:

- The opportunity to make a significant impact on customer satisfaction and retention within a high-growth startup.

- Compensation: Competitive (Based on Experience) + Performance-Based Incentives + Equity.

- Competitive compensation package with performance-based incentives and equity options.

- A collaborative and innovative work environment that fosters creativity and professional development.

- Career growth and development opportunities as the company expands.

- Employment Type: fulltime

- Experience Level: mid-senior-level