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Account Management - Product Escalation Lead

2-3 years

₹ 7 - 9.5L/yr

Bangalore / Bengaluru

1 vacancy

Account Management - Product Escalation Lead

Wipro

posted 10hr ago

Job Description

Role & responsibilities


• Log issues with all relevant details, including the nature of the issue, steps to mitigate it, affected users or systems, and any error messages
• Ensure that the right teams (e.g., technical support, product, engineering) are informed about the issue
Assist the front-end team in renewal of contract Understand terms and prepare materials for renegotiation, request and manage quoting, pricing
and all approvals, and support solutioning any issues that arise during the process
• Effectively document and log all relevant details, assess impact, assign severity, ensure all the right internal teams are informed, assign priority, and communicate to customer that issue has been registered and is being addressed
• Taking the lead on more complex expansions or renewals supporting other AMT members as appropriate.
• Taking responsibility and ownership for analysing market opportunities, growing the business, development of sales strategies, and forecasting within your territory



Preferred candidate profile


• Excellent communication and interpersonal skills both written and verbal
• Accuracy and attention to detail
• Basic computer skills, MS Office knowledge
• Strong understanding of sales cycle
• Demonstrated ability to effectively manage customer relationships at all levels
• Technical aptitude; must be able to quickly products/services ,sales strategies, pricing, delivery, and installation processes



Perks and benefits : Cab facility and Night shift bonus


Interested candidate can drop their resume on raushan.ara@wipro.com.


Employment Type: Full Time, Permanent

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What people at Wipro are saying

2.6
 Rating based on 12 Accounts Manager reviews

Likes

Good Environment, Team, Insensitive, Bones, Payouts..

  • Salary - Good
  • +4 more
Dislikes

Job is not secure of a Sales Roles Person and unsatisfactory policies for a Sales Roles Person.

  • Job security - Bad
Read 12 Accounts Manager reviews

Accounts Manager salary at Wipro

reported by 70 employees
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₹8 L/yr - ₹30.5 L/yr
99% more than the average Accounts Manager Salary in India
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